[cisco-voip] Can't see Presence status with CUPS7

[Brian]

Yes, the Presence Viewer shows the status as Available and green for each of
the clients that are currently active.

Thanks,
Brian


On Tue, Dec 30, 2008 at 10:27 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> On the CUPS server does the presence viewer show the correct status?
>
> -Ryan
>
> On Dec 30, 2008, at 11:22 AM, Brian wrote:
>
> I'm trying to build a CUPS7 server with CUCM7 and CUPC7.  At this point,
> everything is working except I cannot see the status of my contacts.  I can
> see my own local status on each client and it is set to Available.  Under
> Show Server Health, everything is Green.  On the CUPS System Dashboard and
> Troubleshooter, everything is also green and happy.  If I search for a
> contact, I can right click on the user and send IM back and forth without
> problem even though their status says Offline.
>
> Has anyone run into this before and can give me some pointers?  I've gone
> through the CUPS troubleshooting guide and everything seems correct.  I've
> checked all the CSS's and they are all set.  I have primary extension
> populated for each user and they are associated to the DN's.  From RTMT on
> the CUPS server, the only error I see is that the Cisco AMC Service is
> seemingly down.  Serviceability says it is up so I'm not sure if I need to
> be concerned with that or not.  I'm about ready to just rebuild the server
> from scratch, but am hoping someone else has seen this before.
>
> TIA,
> Brian
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