[cisco-voip] Can't see Presence status with CUPS7

[Ryan Ratliff]

Any firewalls between your PC and the CUPS server?

You should see SIP messages from CUPS to your client indicating the  
status of each contact.
In the CUPS Server Health for Presence you will see the  
Presence.MostRecentListenPort.  This is what the server should be  
using to send you the SIP Notify messages with presence info.

-Ryan

On Dec 30, 2008, at 11:30 AM, Brian wrote:

Yes, the Presence Viewer shows the status as Available and green for  
each of the clients that are currently active.

Thanks,
Brian


On Tue, Dec 30, 2008 at 10:27 AM, Ryan Ratliff <rratliff at cisco.com>  
wrote:
On the CUPS server does the presence viewer show the correct status?

-Ryan

On Dec 30, 2008, at 11:22 AM, Brian wrote:

I'm trying to build a CUPS7 server with CUCM7 and CUPC7.  At this  
point, everything is working except I cannot see the status of my  
contacts.  I can see my own local status on each client and it is set  
to Available.  Under Show Server Health, everything is Green.  On the  
CUPS System Dashboard and Troubleshooter, everything is also green  
and happy.  If I search for a contact, I can right click on the user  
and send IM back and forth without problem even though their status  
says Offline.

Has anyone run into this before and can give me some pointers?  I've  
gone through the CUPS troubleshooting guide and everything seems  
correct.  I've checked all the CSS's and they are all set.  I have  
primary extension populated for each user and they are associated to  
the DN's.  From RTMT on the CUPS server, the only error I see is that  
the Cisco AMC Service is seemingly down.  Serviceability says it is  
up so I'm not sure if I need to be concerned with that or not.  I'm  
about ready to just rebuild the server from scratch, but am hoping  
someone else has seen this before.

TIA,
Brian
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