[cisco-voip] Cisco CRS historical reporting database connection error

[Rasim Duric]

1)      Check the CSA (Cisco Security Agent) log, it might block access to
SQL

2)      Check if AUTH=1 in the hrcConfig.ini (Windows SQL Authentication)
on the PC 

3)      Check the log files

4)      Look at this link:
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%2
0Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&from
Outline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dde924f

 

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abuch
Sent: December-29-08 11:57 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco CRS historical reporting database connection
error

 

Dear,

I am administering a production system of IPCC 5.0(2). I have installed
CRS historical reporting client from the tools menu of the CRS appadmin
page.
I was able to run various reports using the client. But as of today I
couldn't connect to the server through the CRS historical reporting
client. It will ask me for user name and password and it will report an
error which I attached the screen shot of . All other services are working
fine on the CRS server. How can I solve this problem?

regards,

Abebe Amare



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