[cisco-voip] voicemail retention policy

[Jason Roysdon]

Sounds like something you need to run through legal.  Give them the
options, let them speak to the requirements.  I know SOX is why many
companies are not integrating VM with email so they can have different
email and VM retention policies, etc.

This is one of those were I would just not want make the decisions, but
have someone in legal do that.

This also affects your backups.  Perhaps you want to only retain backup
tapes of the full system minus VM messages, and another job for just the
VMs that is purged more frequently (in keeping with your VM retention
policy).  Make sure your tapes are really getting wiped based on your
policies so you can avoid any problems with a legal issue wanting
records that you might have but aren't sure.  If the policy is to not
have it, make sure you don't have it, period.

I know of one company 10 years back that had to spend a large amount of
money to have tapes cataloged due to legal wanting records.  It would
have been so much better to just say, "Our policy says we retain X days,
and we have purged all tapes older than X days.  There is nothing
available."

I'm not a lawyer, consult one, etc.  Just tossing out some things to
consider.

Dig around and find other examples online.  For instance:
http://ysurecordsmanagement.blogspot.com/2008/02/e-mail-and-voice-mail-guidelines.html
http://www.ysu.edu/recordsmgt/retentionschedule1.html


Jason Roysdon

Rasim Duric wrote:
> We have a 5 day retention for voicemail deleted messages. Deleted
> messages can be undeleted and stored as either a new or saved message
> from up to 5 days ago.
> 
>  
> 
> Rasim Duric
> 
> Network Analyst (CCS)
> 
> University of Guelph
> 
> Guelph, N1G 2W1, ON
> 
> 519-824-4120x53146
> 
> rduric at uoguelph.ca
> 
>  
> 
> *From:* cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Beck, Christopher
> *Sent:* December-30-08 11:03 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] voicemail retention policy
> 
>  
> 
> I was curious if anyone had developed a formal voicemail retention
> policy, especially if you are using voicemail-only systems.  I need to
> codify ours in light of implementing a policy through an upcoming
> upgrade and would love to see some examples.
> 
>  
> 
> Thanks in advance,
> 
> Chris
> 
>  
> 
> Chris Beck
> 
> IT Lead - Voice Technologies
> 
> USG Corporation
> 
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