[cisco-voip] IPCC 5 Blind Transfer

[Ed Leatherman]

Anyone ever run into a problem where agents cannot blind transfer from CAD
but they can directly from their IP phones? The button to complete the
transfer does not go active until the other party answers. The agent can
reach over and hit transfer on the IP Phone itself though and the blind
transfer completes.

We just upgraded to CRS 5 a couple weeks ago, this is one of the lingering
minor problems we had. Didn't have any issue with transferring on version 4.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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