[cisco-voip] IPCC 4 - Question - "phone is not associated with the RM JTAPI Provider user ID"

[Miller, Steve]

I think that I have everything set up correctly for this phone, but I
keep getting this message ("phone is not associated with the RM JTAPI
Provider user ID") when I hit the IPCC Initial Login button on the
phone. Does anyone know what I might be missing?
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Monday, February 04, 2008 8:17 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] IPCC 5 Blind Transfer


Anyone ever run into a problem where agents cannot blind transfer from
CAD but they can directly from their IP phones? The button to complete
the transfer does not go active until the other party answers. The agent
can reach over and hit transfer on the IP Phone itself though and the
blind transfer completes.

We just upgraded to CRS 5 a couple weeks ago, this is one of the
lingering minor problems we had. Didn't have any issue with transferring
on version 4.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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