[cisco-voip] IPCC 4 - Question - "phone is not associated with the RM JTAPI Provider user ID"

[Miller, Steve]

Thank you!  I finally figured it out and I'm sure you are correct.
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

________________________________

From: senthil natarajan [mailto:senccie at gmail.com] 
Sent: Monday, February 04, 2008 9:03 AM
To: Miller, Steve
Subject: Re: [cisco-voip] IPCC 4 - Question - "phone is not associated
with the RM JTAPI Provider user ID"


under the CCM, browse to RMJTAPI user and associate the agents extesion
and re-cycle the CRS engine.
 
-senthil


On Feb 4, 2008 8:30 AM, Miller, Steve <MillerS at dicksteinshapiro.com>
wrote:


	I think that I have everything set up correctly for this phone,
but I keep getting this message ("phone is not associated with the RM
JTAPI Provider user ID") when I hit the IPCC Initial Login button on the
phone. Does anyone know what I might be missing?
	 

	Steve Miller
	Telecom Engineer
	Dickstein Shapiro LLP
	1825 Eye Street NW | Washington, DC 20006
	Tel (202) 420-3370| Fax (202) 330-5607
	MillerS at dicksteinshapiro.com 

	 

________________________________

	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
	Sent: Monday, February 04, 2008 8:17 AM
	To: Cisco VoIPoE List
	Subject: [cisco-voip] IPCC 5 Blind Transfer
	
	
	Anyone ever run into a problem where agents cannot blind
transfer from CAD but they can directly from their IP phones? The button
to complete the transfer does not go active until the other party
answers. The agent can reach over and hit transfer on the IP Phone
itself though and the blind transfer completes.
	
	We just upgraded to CRS 5 a couple weeks ago, this is one of the
lingering minor problems we had. Didn't have any issue with transferring
on version 4.
	
	-- 
	Ed Leatherman
	Senior Voice Engineer
	West Virginia University
	Telecommunications and Network Operations 

	
	--------------------------------------------------------
	This e-mail message and any attached files are confidential
	and are intended solely for the use of the addressee(s) 
	named above. This communication may contain material 
	protected by attorney-client, work product, or other 
	privileges. If you are not the intended recipient or person 
	responsible for delivering this confidential communication 
	to the intended recipient, you have received this 
	communication in error, and any review, use, dissemination, 
	forwarding, printing, copying, or other distribution of 
	this e-mail message and any attached files is strictly 
	prohibited. Dickstein Shapiro reserves the right to monitor 
	any communication that is created, received, or sent on its 
	network.  If you have received this confidential 
	communication in error, please notify the sender 
	immediately by reply e-mail message and permanently delete 
	the original message. 
	
	To reply to our email administrator directly, send an email 
	to postmaster at dicksteinshapiro.com
	
	Dickstein Shapiro LLP
	http://www.DicksteinShapiro.com
<http://www.dicksteinshapiro.com/> 
	
	
========================================================================
======

	

	


	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip
	
	



--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s) 
named above. This communication may contain material 
protected by attorney-client, work product, or other 
privileges. If you are not the intended recipient or person 
responsible for delivering this confidential communication 
to the intended recipient, you have received this 
communication in error, and any review, use, dissemination, 
forwarding, printing, copying, or other distribution of 
this e-mail message and any attached files is strictly 
prohibited. Dickstein Shapiro reserves the right to monitor 
any communication that is created, received, or sent on its 
network.  If you have received this confidential 
communication in error, please notify the sender 
immediately by reply e-mail message and permanently delete 
the original message. 

To reply to our email administrator directly, send an email 
to postmaster at dicksteinshapiro.com

Dickstein Shapiro LLP
http://www.DicksteinShapiro.com

==============================================================================
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080204/0338b239/attachment.html