[cisco-voip] IPCC 5 Blind Transfer

[Rasim Duric]

I think I had the same problem when I upgraded IPCCX 3.5 to 4.0.5. You might modify your Dialing Strings in the  Desktop Cisco Administrator and select ‘None’ for the Area_code/Exchange and Exchange Subscriber Code. Double-check the Outgoing calls options as well.

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: February-04-08 8:17 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] IPCC 5 Blind Transfer

 

Anyone ever run into a problem where agents cannot blind transfer from CAD but they can directly from their IP phones? The button to complete the transfer does not go active until the other party answers. The agent can reach over and hit transfer on the IP Phone itself though and the blind transfer completes.

We just upgraded to CRS 5 a couple weeks ago, this is one of the lingering minor problems we had. Didn't have any issue with transferring on version 4.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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