[cisco-voip] IPCC 5 Blind Transfer

[Ed Leatherman]

Hi Rasim,

Thanks for your reply. I'll try selecting "none" in that field and see if it
helps them.

The Phone Number Format options look OK, at least they are set to what was
working for us in 4.0. I've got it set to Variable Length dial string, Max
internal digits is 5, and then another plan setup for 8 digit external
calls. Subcriber length is 4, city code is 4 (access code + exchange).
Agents aren't permitted to make long distance or International calls.

We have 5 digit internal extensions on callmanager, but also have some other
PBX's on campus that was can also dial 5 digits to using a translation
pattern.. so they are technically off-net. My first thought was that this
was the problem, but the operator swears she is having trouble doing a blind
transfer even to a true internal call manager line.

Ed


On Feb 4, 2008 9:14 AM, Rasim Duric <rduric at uoguelph.ca> wrote:

>  I think I had the same problem when I upgraded IPCCX 3.5 to 4.0.5. You
> might modify your Dialing Strings in the  Desktop Cisco Administrator and
> select 'None' for the Area_code/Exchange and Exchange Subscriber Code.
> Double-check the Outgoing calls options as well.
>
>
>
> Rasim Duric
>
> Network Analyst (CCS)
>
> University of Guelph
>
> Guelph, N1G 2W1, ON
>
> 519-824-4120x53146
>
> rduric at uoguelph.ca
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> *Sent:* February-04-08 8:17 AM
> *To:* Cisco VoIPoE List
> *Subject:* [cisco-voip] IPCC 5 Blind Transfer
>
>
>
> Anyone ever run into a problem where agents cannot blind transfer from CAD
> but they can directly from their IP phones? The button to complete the
> transfer does not go active until the other party answers. The agent can
> reach over and hit transfer on the IP Phone itself though and the blind
> transfer completes.
>
> We just upgraded to CRS 5 a couple weeks ago, this is one of the lingering
> minor problems we had. Didn't have any issue with transferring on version 4.
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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