[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

Ryan Ratliff rratliff at cisco.com
Tue Feb 5 09:06:17 EST 2008


Is the msgstoresvc acount also a domain admin?  Back in the day when  
I actually worked Unity cases the domain admin account had an  
explicit deny on send as/receive as.

-Ryan

On Feb 5, 2008, at 4:00 AM, Ian du Preez wrote:

Exchange is up, and the normal test mailboxes I created can send and  
recieve mail.
The server is not out of disk space.
All 3 the Unity accounts are Exchange Organization Administrators.

In Exchange 2007, how do I check that the system attendent, MTA and  
so on are up?
And how do I check the accounts have send-as and receive-as rights?

Thanks
Ian


On 2/4/08, Jonathan Charles <jonvoip at gmail.com> wrote:
OK, dumb question mode...

Is Exchange up, I mean is system attendant, MTA, etc up?

Is the Exchange server out of hard drive space?

Does the unitymsgstoresvc account have Exchange access (delegate
control, etc...) does it have send-as and receive-as rights?



Jonathan

On Feb 4, 2008 3:34 AM, Ian du Preez <iandupreez at gmail.com> wrote:
 >
 >
 > I have done so, but still with no success.
 >
 > In Unity 4, when these types of errors happened, Unity would just  
not star
 > up.
 >
 > But now it does start and everything looks ok.
 >
 >
 >
 > Should I try rebuilding Exchange or Unity.
 >
 > Have no idea what next.
 >
 >
 >
 > Thanks
 >
 > Ian
 >
 >
 >
 >
 >
 >
 > On 2/1/08, Scott Voll <svoll.voip at gmail.com> wrote:
 > >
 > > have you rebooted the exchange server ..... then the unity  
server?  I'm
 > just guessing.  Maybe the Unity server can't log into the account.
 > >
 > > Scott
 > >
 > >
 > >
 > > On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com>  
wrote:
 > >
 > > >
 > > >
 > > > Hi all
 > > >
 > > > I finished building a lab with CM6, Unity 5 and Exchange 2007  
SP1.
 > > > I did all the steps as the manual shows and all went through.
 > > > This is a complete new install of everything.
 > > > The installation went through with no problems.
 > > > Unity is up and running, and Syscheck shows no problems with  
Exchange
 > permissions or access.
 > > > I imported test users from exchange and they enroll ok.
 > > >
 > > > But trying to access the messages on the phone I get  " Your  
messages
 > are not availible now "
 > > >
 > > > According to the syscheck tool, all the system accounts have  
enough
 > rights.
 > > > All the Unity services, including the AvCsMgr service has no  
problem
 > starting up.
 > > >
 > > > Below are the errors I get in the event log.
 > > >
 > > > Does any one know what I can do to fix this?
 > > > On Unity4 I saw this a couple of times, but its usually  
permissions in
 > Exchange.
 > > >
 > > > Any help will be great
 > > > Thanks
 > > >
 > > > First error is :
 > > >
 > > > ivent ID : 1004
 > > > Source : CuscoUnity_ExchangeMo
 > > > Description :
 > > > The following information store is currently off line.
 > > > CN=...........
 > > >
 > > > The I get these ones every 5 minutes :
 > > >
 > > > ID: 30003
 > > > Source: CiscoUnity_MALEx
 > > > Message: An attempt to access the Primary Exchange Mailbox  
Store by %1
 > via MAPI has failed. The MAPI subsystem return the following  
error: %2.
 > > > An attempt to access the Primary Exchange Mailbox Store by %1  
via MAPI
 > has failed. The MAPI subsystem return the following error: %2.
 > > >
 > > > ID: 30012
 > > > Source: CiscoUnity_MALEx
 > > > Message: An occurred which prevents successful Exchange access  
by %1 via
 > MAPI.%n%nThis is typically an indication of configuration issues  
with Unity,
 > Exchange, or the MAPI subsystem.%n%nVerify that the Unity services  
accounts
 > are granted the correct permissions and that there are no issues with
 > installation. The SysCheck utility may assist in diagnosing the  
problem.
 > > >
 > > > ID: 32013
 > > > Source: CiscoUnity_Doh
 > > > Message: Doh logon failed due to messaging component logon  
error: %1
 > > > Doh logon failed due to messaging component logon error: %1
 > > >
 > > >
 > > >
 > > >
 > > >
 > > >
 > > >
 > > > _______________________________________________
 > > > cisco-voip mailing list
 > > > cisco-voip at puck.nether.net
 > > > https://puck.nether.net/mailman/listinfo/cisco-voip
 > > >
 > > >
 > >
 > >
 >
 >
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 >

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