[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

[Ian du Preez]

Exchange is up, and the normal test mailboxes I created can send and recieve
mail.
The server is not out of disk space.
All 3 the Unity accounts are Exchange Organization Administrators.

In Exchange 2007, how do I check that the system attendent, MTA and so on
are up?
And how do I check the accounts have send-as and receive-as rights?

Thanks
Ian


On 2/4/08, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> OK, dumb question mode...
>
> Is Exchange up, I mean is system attendant, MTA, etc up?
>
> Is the Exchange server out of hard drive space?
>
> Does the unitymsgstoresvc account have Exchange access (delegate
> control, etc...) does it have send-as and receive-as rights?
>
>
>
> Jonathan
>
> On Feb 4, 2008 3:34 AM, Ian du Preez <iandupreez at gmail.com> wrote:
> >
> >
> > I have done so, but still with no success.
> >
> > In Unity 4, when these types of errors happened, Unity would just not
> star
> > up.
> >
> > But now it does start and everything looks ok.
> >
> >
> >
> > Should I try rebuilding Exchange or Unity.
> >
> > Have no idea what next.
> >
> >
> >
> > Thanks
> >
> > Ian
> >
> >
> >
> >
> >
> >
> > On 2/1/08, Scott Voll <svoll.voip at gmail.com> wrote:
> > >
> > > have you rebooted the exchange server ..... then the unity
> server?  I'm
> > just guessing.  Maybe the Unity server can't log into the account.
> > >
> > > Scott
> > >
> > >
> > >
> > > On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com> wrote:
> > >
> > > >
> > > >
> > > > Hi all
> > > >
> > > > I finished building a lab with CM6, Unity 5 and Exchange 2007 SP1.
> > > > I did all the steps as the manual shows and all went through.
> > > > This is a complete new install of everything.
> > > > The installation went through with no problems.
> > > > Unity is up and running, and Syscheck shows no problems with
> Exchange
> > permissions or access.
> > > > I imported test users from exchange and they enroll ok.
> > > >
> > > > But trying to access the messages on the phone I get  " Your
> messages
> > are not availible now "
> > > >
> > > > According to the syscheck tool, all the system accounts have enough
> > rights.
> > > > All the Unity services, including the AvCsMgr service has no problem
> > starting up.
> > > >
> > > > Below are the errors I get in the event log.
> > > >
> > > > Does any one know what I can do to fix this?
> > > > On Unity4 I saw this a couple of times, but its usually permissions
> in
> > Exchange.
> > > >
> > > > Any help will be great
> > > > Thanks
> > > >
> > > > First error is :
> > > >
> > > > ivent ID : 1004
> > > > Source : CuscoUnity_ExchangeMo
> > > > Description :
> > > > The following information store is currently off line.
> > > > CN=...........
> > > >
> > > > The I get these ones every 5 minutes :
> > > >
> > > > ID: 30003
> > > > Source: CiscoUnity_MALEx
> > > > Message: An attempt to access the Primary Exchange Mailbox Store by
> %1
> > via MAPI has failed. The MAPI subsystem return the following error: %2.
> > > > An attempt to access the Primary Exchange Mailbox Store by %1 via
> MAPI
> > has failed. The MAPI subsystem return the following error: %2.
> > > >
> > > > ID: 30012
> > > > Source: CiscoUnity_MALEx
> > > > Message: An occurred which prevents successful Exchange access by %1
> via
> > MAPI.%n%nThis is typically an indication of configuration issues with
> Unity,
> > Exchange, or the MAPI subsystem.%n%nVerify that the Unity services
> accounts
> > are granted the correct permissions and that there are no issues with
> > installation. The SysCheck utility may assist in diagnosing the problem.
> > > >
> > > > ID: 32013
> > > > Source: CiscoUnity_Doh
> > > > Message: Doh logon failed due to messaging component logon error: %1
> > > > Doh logon failed due to messaging component logon error: %1
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
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> > > >
> > > >
> > >
> > >
> >
> >
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> >
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>
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