[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

[Jonathan Charles]

OK, dumb question mode...

Is Exchange up, I mean is system attendant, MTA, etc up?

Is the Exchange server out of hard drive space?

Does the unitymsgstoresvc account have Exchange access (delegate
control, etc...) does it have send-as and receive-as rights?



Jonathan

On Feb 4, 2008 3:34 AM, Ian du Preez <iandupreez at gmail.com> wrote:
>
>
> I have done so, but still with no success.
>
> In Unity 4, when these types of errors happened, Unity would just not star
> up.
>
> But now it does start and everything looks ok.
>
>
>
> Should I try rebuilding Exchange or Unity.
>
> Have no idea what next.
>
>
>
> Thanks
>
> Ian
>
>
>
>
>
>
> On 2/1/08, Scott Voll <svoll.voip at gmail.com> wrote:
> >
> > have you rebooted the exchange server ..... then the unity server?  I'm
> just guessing.  Maybe the Unity server can't log into the account.
> >
> > Scott
> >
> >
> >
> > On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com> wrote:
> >
> > >
> > >
> > > Hi all
> > >
> > > I finished building a lab with CM6, Unity 5 and Exchange 2007 SP1.
> > > I did all the steps as the manual shows and all went through.
> > > This is a complete new install of everything.
> > > The installation went through with no problems.
> > > Unity is up and running, and Syscheck shows no problems with Exchange
> permissions or access.
> > > I imported test users from exchange and they enroll ok.
> > >
> > > But trying to access the messages on the phone I get  " Your messages
> are not availible now "
> > >
> > > According to the syscheck tool, all the system accounts have enough
> rights.
> > > All the Unity services, including the AvCsMgr service has no problem
> starting up.
> > >
> > > Below are the errors I get in the event log.
> > >
> > > Does any one know what I can do to fix this?
> > > On Unity4 I saw this a couple of times, but its usually permissions in
> Exchange.
> > >
> > > Any help will be great
> > > Thanks
> > >
> > > First error is :
> > >
> > > ivent ID : 1004
> > > Source : CuscoUnity_ExchangeMo
> > > Description :
> > > The following information store is currently off line.
> > > CN=...........
> > >
> > > The I get these ones every 5 minutes :
> > >
> > > ID: 30003
> > > Source: CiscoUnity_MALEx
> > > Message: An attempt to access the Primary Exchange Mailbox Store by %1
> via MAPI has failed. The MAPI subsystem return the following error: %2.
> > > An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI
> has failed. The MAPI subsystem return the following error: %2.
> > >
> > > ID: 30012
> > > Source: CiscoUnity_MALEx
> > > Message: An occurred which prevents successful Exchange access by %1 via
> MAPI.%n%nThis is typically an indication of configuration issues with Unity,
> Exchange, or the MAPI subsystem.%n%nVerify that the Unity services accounts
> are granted the correct permissions and that there are no issues with
> installation. The SysCheck utility may assist in diagnosing the problem.
> > >
> > > ID: 32013
> > > Source: CiscoUnity_Doh
> > > Message: Doh logon failed due to messaging component logon error: %1
> > > Doh logon failed due to messaging component logon error: %1
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > _______________________________________________
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> > >
> > >
> >
> >
>
>
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