[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

[Ian du Preez]

I have done so, but still with no success.

In Unity 4, when these types of errors happened, Unity would just not star
up.

But now it does start and everything looks ok.



Should I try rebuilding Exchange or Unity.

Have no idea what next.



Thanks

Ian




On 2/1/08, Scott Voll <svoll.voip at gmail.com> wrote:
>
> have you rebooted the exchange server ..... then the unity server?  I'm
> just guessing.  Maybe the Unity server can't log into the account.
>
> Scott
>
>
>  On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com> wrote:
>
> >  Hi all
> >
> > I finished building a lab with CM6, Unity 5 and Exchange 2007 SP1.
> > I did all the steps as the manual shows and all went through.
> > This is a complete new install of everything.
> > The installation went through with no problems.
> > Unity is up and running, and Syscheck shows no problems with Exchange
> > permissions or access.
> > I imported test users from exchange and they enroll ok.
> >
> > But trying to access the messages on the phone I get  " Your messages
> > are not availible now "
> >
> > According to the syscheck tool, all the system accounts have enough
> > rights.
> > All the Unity services, including the AvCsMgr service has no problem
> > starting up.
> >
> > Below are the errors I get in the event log.
> >
> > Does any one know what I can do to fix this?
> > On Unity4 I saw this a couple of times, but its usually permissions in
> > Exchange.
> >
> > Any help will be great
> > Thanks
> >
> > First error is :
> >
> > ivent ID : 1004
> > Source : CuscoUnity_ExchangeMo
> > Description :
> > The following information store is currently off line.
> > CN=...........
> >
> > The I get these ones every 5 minutes :
> >
> > ID: 30003
> > Source: CiscoUnity_MALEx
> > Message: An attempt to access the Primary Exchange Mailbox Store by %1
> > via MAPI has failed. The MAPI subsystem return the following error: %2.
> > An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI
> > has failed. The MAPI subsystem return the following error: %2.
> >
> > ID: 30012
> > Source: CiscoUnity_MALEx
> > Message: An occurred which prevents successful Exchange access by %1 via
> > MAPI.%n%nThis is typically an indication of configuration issues with Unity,
> > Exchange, or the MAPI subsystem.%n%nVerify that the Unity services accounts
> > are granted the correct permissions and that there are no issues with
> > installation. The SysCheck utility may assist in diagnosing the problem.
> >
> > ID: 32013
> > Source: CiscoUnity_Doh
> > Message: Doh logon failed due to messaging component logon error: %1
> > Doh logon failed due to messaging component logon error: %1
> >
> >
> >
> >
> >
> >
> >
> >
> > _______________________________________________
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> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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