[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

[Scott Voll]

have you rebooted the exchange server ..... then the unity server?  I'm just
guessing.  Maybe the Unity server can't log into the account.

Scott

On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com> wrote:

> Hi all
>
> I finished building a lab with CM6, Unity 5 and Exchange 2007 SP1.
> I did all the steps as the manual shows and all went through.
> This is a complete new install of everything.
> The installation went through with no problems.
> Unity is up and running, and Syscheck shows no problems with Exchange
> permissions or access.
> I imported test users from exchange and they enroll ok.
>
> But trying to access the messages on the phone I get  " Your messages are
> not availible now "
>
> According to the syscheck tool, all the system accounts have enough
> rights.
> All the Unity services, including the AvCsMgr service has no problem
> starting up.
>
> Below are the errors I get in the event log.
>
> Does any one know what I can do to fix this?
> On Unity4 I saw this a couple of times, but its usually permissions in
> Exchange.
>
> Any help will be great
> Thanks
>
> First error is :
>
> ivent ID : 1004
> Source : CuscoUnity_ExchangeMo
> Description :
> The following information store is currently off line.
> CN=...........
>
> The I get these ones every 5 minutes :
>
> ID: 30003
> Source: CiscoUnity_MALEx
> Message: An attempt to access the Primary Exchange Mailbox Store by %1 via
> MAPI has failed. The MAPI subsystem return the following error: %2.
> An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI has
> failed. The MAPI subsystem return the following error: %2.
>
> ID: 30012
> Source: CiscoUnity_MALEx
> Message: An occurred which prevents successful Exchange access by %1 via
> MAPI.%n%nThis is typically an indication of configuration issues with Unity,
> Exchange, or the MAPI subsystem.%n%nVerify that the Unity services accounts
> are granted the correct permissions and that there are no issues with
> installation. The SysCheck utility may assist in diagnosing the problem.
>
> ID: 32013
> Source: CiscoUnity_Doh
> Message: Doh logon failed due to messaging component logon error: %1
> Doh logon failed due to messaging component logon error: %1
>
>
>
>
>
>
>
>
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