[cisco-voip] Unity 5 and Exchange 2007, can not contact message store

Thu Feb 7 06:12:56 EST 2008

Thanks
I looked at these.
Did'nt know I can make these changes from the 2003 Management side.

I gave all these permissions and restarted Exchange and Uity.
But still get these 3 event errors and on the phone it plays that
unavailible messages greeting.

The AD and Exchange Servers are running on VMware and Unity on a MCS.
Don't think this might be the problem. I've heard of guys getting it to work
in this setup.

Any ideas where to next?

Thanks
Ian

On 2/6/08, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> Go to Exchange system manager, delegate control, make sure the install
> acct is set an Exchange full admin; dirsvc is a full admin; and
> msgstore is a full admin...
>
> Go to the msgstore acct in ad users and computers, view advanced,
> click the security tab, make sure send-as and receive-as are checked.
>
> Make sure the dirsvc acct is a member of the domain admins group...
>
> make sure you have Exchange 2003 system tools on the unity box...
>
>
> J
>
> On Feb 6, 2008 1:09 AM, Ian du Preez <iandupreez at gmail.com> wrote:
> > How can I check all these now in 2003 and change to have the 3 accounts
> have
> > the right permissions?
> > And in Exchange 2007, how do I make sure the right permissions are set?
> >
> > Thanks
> > Ian
> >
> >
> >
> >
> > On 2/6/08, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > It still does with Windows 2003, though there is a reghack to make it
> > > work again...
> > >
> > >
> > > J
> > >
> > > On Feb 5, 2008 8:06 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > > > Is the msgstoresvc acount also a domain admin?  Back in the day when
> I
> > > > actually worked Unity cases the domain admin account had an explicit
> > deny on
> > > > send as/receive as.
> > > >
> > > >
> > > >
> > > > -Ryan
> > > >
> > > >
> > > >
> > > > On Feb 5, 2008, at 4:00 AM, Ian du Preez wrote:
> > > > Exchange is up, and the normal test mailboxes I created can send and
> > recieve
> > > > mail.
> > > > The server is not out of disk space.
> > > > All 3 the Unity accounts are Exchange Organization Administrators.
> > > >
> > > > In Exchange 2007, how do I check that the system attendent, MTA and
> so
> > on
> > > > are up?
> > > > And how do I check the accounts have send-as and receive-as rights?
> > > >
> > > > Thanks
> > > > Ian
> > > >
> > > >
> > > > On 2/4/08, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > OK, dumb question mode...
> > > > >
> > > > > Is Exchange up, I mean is system attendant, MTA, etc up?
> > > > >
> > > > > Is the Exchange server out of hard drive space?
> > > > >
> > > > > Does the unitymsgstoresvc account have Exchange access (delegate
> > > > > control, etc...) does it have send-as and receive-as rights?
> > > > >
> > > > >
> > > > >
> > > > > Jonathan
> > > > >
> > > > > On Feb 4, 2008 3:34 AM, Ian du Preez <iandupreez at gmail.com> wrote:
> > > > > >
> > > > > >
> > > > > > I have done so, but still with no success.
> > > > > >
> > > > > > In Unity 4, when these types of errors happened, Unity would
> just
> > not
> > > > star
> > > > > > up.
> > > > > >
> > > > > > But now it does start and everything looks ok.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Should I try rebuilding Exchange or Unity.
> > > > > >
> > > > > > Have no idea what next.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Thanks
> > > > > >
> > > > > > Ian
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > On 2/1/08, Scott Voll <svoll.voip at gmail.com> wrote:
> > > > > > >
> > > > > > > have you rebooted the exchange server ..... then the unity
> server?
> > > > I'm
> > > > > > just guessing.  Maybe the Unity server can't log into the
> account.
> > > > > > >
> > > > > > > Scott
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > On Jan 31, 2008 11:55 PM, Ian du Preez <iandupreez at gmail.com>
> > wrote:
> > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Hi all
> > > > > > > >
> > > > > > > > I finished building a lab with CM6, Unity 5 and Exchange
> 2007
> > SP1.
> > > > > > > > I did all the steps as the manual shows and all went
> through.
> > > > > > > > This is a complete new install of everything.
> > > > > > > > The installation went through with no problems.
> > > > > > > > Unity is up and running, and Syscheck shows no problems with
> > > > Exchange
> > > > > > permissions or access.
> > > > > > > > I imported test users from exchange and they enroll ok.
> > > > > > > >
> > > > > > > > But trying to access the messages on the phone I get  " Your
> > > > messages
> > > > > > are not availible now "
> > > > > > > >
> > > > > > > > According to the syscheck tool, all the system accounts have
> > enough
> > > > > > rights.
> > > > > > > > All the Unity services, including the AvCsMgr service has no
> > problem
> > > > > > starting up.
> > > > > > > >
> > > > > > > > Below are the errors I get in the event log.
> > > > > > > >
> > > > > > > > Does any one know what I can do to fix this?
> > > > > > > > On Unity4 I saw this a couple of times, but its usually
> > permissions
> > > > in
> > > > > > Exchange.
> > > > > > > >
> > > > > > > > Any help will be great
> > > > > > > > Thanks
> > > > > > > >
> > > > > > > > First error is :
> > > > > > > >
> > > > > > > > ivent ID : 1004
> > > > > > > > Source : CuscoUnity_ExchangeMo
> > > > > > > > Description :
> > > > > > > > The following information store is currently off line.
> > > > > > > > CN=...........
> > > > > > > >
> > > > > > > > The I get these ones every 5 minutes :
> > > > > > > >
> > > > > > > > ID: 30003
> > > > > > > > Source: CiscoUnity_MALEx
> > > > > > > > Message: An attempt to access the Primary Exchange Mailbox
> Store
> > by
> > > > %1
> > > > > > via MAPI has failed. The MAPI subsystem return the following
> error:
> > %2.
> > > > > > > > An attempt to access the Primary Exchange Mailbox Store by
> %1
> > via
> > > > MAPI
> > > > > > has failed. The MAPI subsystem return the following error: %2.
> > > > > > > >
> > > > > > > > ID: 30012
> > > > > > > > Source: CiscoUnity_MALEx
> > > > > > > > Message: An occurred which prevents successful Exchange
> access
> > by %1
> > > > via
> > > > > > MAPI.%n%nThis is typically an indication of configuration issues
> > with
> > > > Unity,
> > > > > > Exchange, or the MAPI subsystem.%n%nVerify that the Unity
> services
> > > > accounts
> > > > > > are granted the correct permissions and that there are no issues
> > with
> > > > > > installation. The SysCheck utility may assist in diagnosing the
> > problem.
> > > > > > > >
> > > > > > > > ID: 32013
> > > > > > > > Source: CiscoUnity_Doh
> > > > > > > > Message: Doh logon failed due to messaging component logon
> > error: %1
> > > > > > > > Doh logon failed due to messaging component logon error: %1
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > _______________________________________________
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> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
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> > > > > >
> > > > >
> > > >
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