[cisco-voip] Hi there, can't log into CallManager anymore after changing its IP address

[Jonathan Charles]

Well, to be honest, even if the CCM service is not running, you should
still be able to launch the web browser and get to Servicability...

OK, so the problem here is the eth0 interface, is it up? Can it ping
anything? Is this running on VMWare and you need to set the interface
in VMWare correctly?

Can you ping it?

The error looks like informix is having problems bringing up the interface...





Jonathan

On Feb 10, 2008 8:06 PM, Ian Yap (iayap) <iayap at cisco.com> wrote:
> Hi Jonathan
>
> Yea, I did try "utils service start Cisco CallManager"  but it is not a
> valid command, I get the response :
>
> Executed command unsuccessfully
> Invalid service name for start/stop, valid names are:
>    System NTP
>    System SSH
>    Service Manager
>    A Cisco DB
>    Cisco Tomcat
>    Cisco Database Layer Monitor
>    Cisco CallManager Serviceability
>
>
> I did try to execute "utils service start A Cisco DB"  and it won't
> start
>
> By the way, what is the "tac" you mentioned?
>
> Thanks
> Ian
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Saturday, February 09, 2008 11:12 PM
> To: Ian Yap (iayap)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
> after changing its IP address
>
> Yeah, it looks like the CCM service is not starting... did you try a
> utils service start Cisco CallManager
>
> Maybe it will return an error that is more interesting, if not, go to
> tac...
>
>
> J
>
> On Feb 9, 2008 5:05 PM, Ian Yap (iayap) <iayap at cisco.com> wrote:
> >
> >
> > Hi everyone,
> >
> > I have a CUCM 6.0.1.1000-37 , and I had initially configured to a
> > static IP Address, and it was working fine.
> >
> > However, I had to change that later on to another static IP address,
> > so I went first to the Server(menu) to change the IP address, and then
>
> > I went to the CUCM CLI and used set network eth0 to change the IP, and
>
> > rebooted the machine.
> >
> > But now, I can't log into the web administration UI. There is no error
>
> > message when I click "Login" and the page just refreshes. I suspect
> > there is a database problem. So I went to the CLI and I tried to do
> > "run sql select * from device" and I get the error message :
> >
> > "  Failed to get Connection.Connector(NOT CONNECTED:
> > Driver=com.informix.jdbc.IfxDriver;)   "
> >
> > Next, I did "utils service list" and I see :
> >
> > Requesting service status, please wait...
> > System NTP [STARTED]
> > System SSH [STARTED]
> > Service Manager is running
> > Getting list of all services
> > >> Return code = 0
> > A Cisco DB[STOPPED]  Component is not running A Cisco DB
> > Replicator[STARTED] Cisco AMC Service[STOPPED]  Component is not
> > running Cisco AXL Web Service[STARTED] Cisco Bulk Provisioning
> > Service[STARTED] Cisco CAR Scheduler[STARTED] Cisco CAR Web
> > Service[STARTED] Cisco CDP[STARTED] Cisco CDP Agent[STARTED] Cisco CDR
>
> > Agent[STOPPED]  Component is not running Cisco CDR Repository
> > Manager[STOPPED]  Component is not running Cisco CTIManager[STARTED]
> > Cisco CTL Provider[STARTED] Cisco CallManager[STOPPED]  Component is
> > not running Cisco CallManager Admin[STARTED] Cisco CallManager
> > Attendant Console Server[STARTED] Cisco CallManager Cisco IP Phone
> > Services[STARTED] Cisco CallManager Personal Directory[STARTED] Cisco
> > CallManager SNMP Service[STARTED] Cisco CallManager
> > Serviceability[STARTED] Cisco CallManager Serviceability RTMT[STARTED]
>
> > Cisco Certificate Authority Proxy Function[STARTED] Cisco Certificate
> > Expiry Monitor[STARTED] Cisco DHCP Monitor Service[STARTED] Cisco DRF
> > Local[STARTED] Cisco DRF Master[STARTED] Cisco Database Layer
> > Monitor[STARTED] Cisco Dialed Number Analyzer[STARTED] Cisco
> > DirSync[STARTED] Cisco Electronic Notification[STARTED] Cisco Extended
>
> > Functions[STARTED] Cisco Extension Mobility[STARTED] Cisco Extension
> > Mobility Application[STARTED] Cisco IP Manager Assistant[STARTED]
> > Cisco IP Voice Media Streaming App[STARTED] Cisco License
> > Manager[STARTED] Cisco Log Partition Monitoring Tool[STARTED] Cisco
> > Messaging Interface[STARTED] Cisco RIS Data Collector[STARTED] Cisco
> > RTMT Reporter Servlet[STARTED] Cisco SOAP - CDRonDemand
> > Service[STARTED] Cisco Serviceability Reporter[STARTED] Cisco Syslog
> > Agent[STARTED] Cisco TAPS Service[STARTED] Cisco Tftp[STARTED] Cisco
> > Tomcat[STARTED] Cisco Tomcat Stats Servlet[STARTED] Cisco Trace
> > Collection Service[STARTED] Cisco Trace Collection Servlet[STARTED]
> > Cisco Unified Mobile Voice Access Service[STARTED] Cisco WebDialer Web
>
> > Service[STARTED] Host Resources Agent[STARTED]
> > MIB2 Agent[STARTED]
> > Native Agent Adapter[STARTED]
> > SNMP Master Agent[STARTED]
> > SOAP -Log Collection APIs[STARTED]
> > SOAP -Performance Monitoring APIs[STARTED] SOAP -Real-Time Service
> > APIs[STARTED] System Application Agent[STARTED] Primary Node =true
> >
> > Can someone tell me how I can fix this issue? It looks like I might
> > have to modify the CallManager database directly
> >
> >
> > Thanks
> >
> >
> > Ian S. Yap
> >
> >
> >
> > _______________________________________________
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> >
> >
>