[cisco-voip] R: R: RE - CUPC 1.2 - Calling using Outlook ContactsFail

[alessandro.bertacco at alice.it]

Hi, you have  to configure differente dialrules dependig on the number of digit.
 
For example:
In italy there are Mobile phone that usualli is stored on outlook database like +39 XXX XXXXXXX
 
So the application rule will be: Number begin with 39 (without +), number of digit 12, Digit to remove 2, Prefix digit 0
 
So if the dialed number from outlook is +39 347 1234567 the application rule tranlate in the number 0 347 1234567 and make the call
 
If i want to call a fixed national number like +39 0125 54567 i need to implement a new rule with
 
Number begin with 39, number of digit 11, digit to remove 2, Prefix digit 0
 
Try to make different Application Dial Rule.
 
Regards
 
Alessandro Bertacco

________________________________

Da: cisco-voip-bounces at puck.nether.net per conto di Weigand, John V.
Inviato: mar 12/02/2008 16.13
A: cisco-voip at puck.nether.net
Oggetto: Re: [cisco-voip] R: RE - CUPC 1.2 - Calling using Outlook ContactsFail


	 Litigation Management<http://www.medicineforthedefense.com/main/gifs/LMI-side-pms690wBlack.jpg> 

Serious Medicine for the Defense ® <http://www.medicineforthedefense.com/>  

	
	
No matter what I do, this won't work. It just says "failed to complete call", and looking at the CUPC logs (C:\Documents and Settings\user\Local Settings\Application Data\Cisco\Unified Personal Communicator\Logs), it doesn't appear to be ever adding the "91" onto the number - it just dials directly. The application dial rule is in place, and it works perfectly for the Attendant Console.

 

Is there any way to troubleshoot this, or any additional known issues? Any other setting it needs to know to have to use the application dial rules?

 

Thanks.

 

 


	John V. Weigand
Help Desk Support

Litigation Management, Inc.
300 Allen-Bradley Drive 
Suite 200
Mayfield Heights, OH 44124

	


Tel: 
Fax: 440-484-2009
Cell: 
email: <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> <mailto:jvw at medicineforthedefense.com> jvw at medicineforthedefense.com 



PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of alessandro.bertacco at alice.it
Sent: Wednesday, February 06, 2008 11:57 AM
To: cbomba at s4nets.com; cisco-voip at puck.nether.net
Subject: [cisco-voip] R: RE - CUPC 1.2 - Calling using Outlook Contacts Fail

 

Great! It's work fine, thank you very much Christopher!

 

Best Regards

 

Alessandro Bertacco

 

________________________________

Da: Christopher M. Bomba [mailto:cbomba at s4nets.com]
Inviato: mer 06/02/2008 14.27
A: cisco-voip at puck.nether.net
Cc: alessandro.bertacco at alice.it
Oggetto: RE - CUPC 1.2 - Calling using Outlook Contacts Fail

You need to create application dial rules.

Go into CallManager and select Call Routing > Dial Rules > Application Dial Rules.

I needed to create one because users don't have the 9 + 1 in front of their contacts.

So I said:

Name - Outlook Dialing 10-Digit
Description - 10 Digit Outlook Dialing
Number Begins With -
Number of Digits - 10
Total Digits to be Removed - 0 
Prefix With Pattern - 91

Now when users use their CUPC to click to dial a contact it uses this rule.  After you create the rule you need to restart CUPC because it needs to download these rules on start up


Chris
_______________________________________________________________________________________________________
Date: Wed, 6 Feb 2008 11:11:01 +0100
From: <alessandro.bertacco at alice.it>
Subject: [cisco-voip] CUPC 1.2 - Calling using Outlook Contacts Fail
To: <cisco-voip at puck.nether.net>
Message-ID: <FBCMMO01alUohIi6YEF00000a01 at FBCMMO01.fbc.local>
Content-Type: text/plain; charset="iso-8859-1"

Hi all, anyone have problem calling with Cisco Unified Personal Communicator from outlook contact?
I need to manipulate digit before call is sent to CUCM, but i don't know if possible and how.

Anyone can help me?

Regards

Alessandro Bertacco



-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080213/2fdcbdb3/attachment-0001.html