[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Ryan Ratliff]

CSCsl35182 gives a bit of a clue as to where the feature went in.

Do you by any chance have a setting called ehook?
This bug shows fixed in 4.1(3)ES129.

-Ryan

On Feb 13, 2008, at 12:28 PM, Scott Voll wrote:

That was my thinking also ;->

Scott

On Feb 13, 2008 9:20 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Well after further digging I can see the option is present in 4.2(3) 
ES53.

Let me find a 4.1 server to check on.  I'd hope that any server where  
you could add a 7965 phone would have the option.

-Ryan

On Feb 13, 2008, at 12:11 PM, Scott Voll wrote:

So is Jabra marketing wrong?

http://www.jabra.com/sites/Jabra/GNImages/Campaigns/Cisco/ 
HHC_FAQ_2901.pdf

Scott

On Feb 13, 2008 9:03 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
The 4.1(3) support is for the 8.3(3) phone loads.  Currently it looks  
like 6.1 is the only CUCM version which lets you toggle this feature.

-Ryan

On Feb 13, 2008, at 11:32 AM, Scott Voll wrote:

So We just bought a 7965 and the jabra HHC device.  I have it all  
connected and can't get it working.

So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that  
requirement is fullfilled.

So I get a hold of my SE and he throws me a bone and lets me know I  
need to enable it on the Phone config page.  I'm running CM  
4.1.3sr5d.  It is not there unless it's called something else.  (I've  
also looked through the service parameters and enterprise parameters  
with no avail) The doc's my SE had referred to 6.x i believe.  He  
also included that I should be able to see this on the phone under  
setting --> Device config --> media config --> 11 headset hookswitch  
control and it IS set to disable.  I unlock the phone and it does not  
give me an option to enable.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/ 
8_3_3_sr2/english/release/notes/75833sr2.html#wp136125

my understanding is that 4.1.3 is supported.  Can someone on the tac  
side throw me another bone?

TIA

Scott
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