[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Scott Voll]

yes. sr6a added it... sr5b did not have it.

Thanks

scott

On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:

> So you have the checkbox/dropdown now?
>
> /Wes
>
>
> Scott Voll wrote:
>
> to come full around on this. I just got off the phone with Jabra.
>
> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2, phone model
> 7942,45,62,65,75
>
> and according to their web page (the 9120)  which I just found out is only
> supported in EU not US.  So they are going to trade me my 9120's for 9350's.
>
> So if anyone else comes up with this issue the should hopefully find this
> on a google search.
>
> Scott
>
>
>
> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
>
> > Hmm,
> >
> > Phone config is only updated in 2 ways:
> > 1. newer version of CM
> > 2. device pack that include new device specific configuration
> >
> > I checked my 6.0 server and found the box in question.  It is called
> > "Wireless Headset Hookswitch Control" and it is listed in the section
> > "Product Specific Configuration Layout".
> >
> > So, *IF* this feature is/can be backported to CM 4.1(3) then you would
> > have to install the correct device pack to add support for this device and
> > feature.  Simply installing/uploading the phone load will be inadequate as
> > database modification is required.
> >
> > Looking further, 4.1(3)sr6a is available on Cisco.com<http://cisco.com/>.
> > SR's typically include device packs.  On the CM4.1 download page the SR
> > is the newest posted software.  In the SR readme it indicates several
> > 'fixes' for 7965 including adding support. It also includes 7965 device
> > load  SCCP45.8-3-3SRS2.
> >
> > I would start by installing sr6 or the equivalent device pack and go
> > from there.
> >
> > /Wes
> >
> >
> >
> > Scott Voll wrote:
> >
> >  So We just bought a 7965 and the jabra HHC device.  I have it all
> > connected and can't get it working.
> >
> > So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that
> > requirement is fullfilled.
> >
> > So I get a hold of my SE and he throws me a bone and lets me know I need
> > to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.  It is
> > not there unless it's called something else.  (I've also looked through the
> > service parameters and enterprise parameters with no avail) The doc's my SE
> > had referred to 6.x i believe.  He also included that I should be able
> > to see this on the phone under setting --> Device config --> media config
> > --> 11 headset hookswitch control and it IS set to disable.  I unlock the
> > phone and it does not give me an option to enable.
> >
> >
> > http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
> >
> > my understanding is that 4.1.3 is supported.  Can someone on the tac
> > side throw me another bone?
> >
> > TIA
> >
> > Scott
> >
> > ------------------------------
> >
> > _______________________________________________
> > cisco-voip mailing listcisco-voip at puck.nether.nethttps://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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