[cisco-voip] record calls incoming and outbound

[Voice Noob]

As it has been stated CCM6 does NOT record calls. You must have a third
party product to do the recording.

On Feb 18, 2008 9:46 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> I don't know not having to span phone ports certainly sounds more
> efficient to me.
> You can read all you want about monitoring and recording in CUCM 6 in the
> Features and Services Guide.
>
> *
> http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf
> *
>
> *
> *
>
> -Ryan
>
>  On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:
>
> false advertising if you ask me then...
>
>  ------------------------------
>
> New Telephony Features
> Cisco Unified Communications Manager Version 6.0 includes several new
> telephony features:
>
> • Do Not Disturb-Allows the end user to turn off the ringer
>
> • Intercom-Provides an administrative assistant the ability to "whisper"
> to a manager
>
> • Audio Message Waiting Indicator-Increases the accessibility of message
> indication
>
> • Secure Conferencing-Provides media encryption to those on an Ad-Hoc
> conference call
>
> *• Call Recording-Offers a more efficient method to record calls*
>
> • Silent Monitoring-Uses that more efficient method to observe call center
> agents
>  ------------------------------
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Life expectancy would grow by leaps and bounds if green vegetables
> smelled as good as bacon."
> Doug Larson
>
>
> ----- Original Message ----- From: "Matthew Saskin" <matt at saskin.net>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Kathy Dupree" <KDupree at randolphcollege.edu>; <
> cisco-voip at puck.nether.net>
> Sent: Monday, February 18, 2008 9:52 AM
> Subject: Re: [cisco-voip] record calls incoming and outbound
>
> > CM6 can't record calls by itself.  What it allows you to do is have CM
> > direct a copy of an RTP stream to a secondary location (i.e.; a
> > recording server) instead of having to have your recording application
> > sitting on a SPAN port on the network.
> >
> > -matt
> >
> > Lelio Fulgenzi wrote:
> >> v6 seems to offer this service. not sure of the requirements.
> >>
> >>
> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html
> >>
> >>
> --------------------------------------------------------------------------------
> >> Lelio Fulgenzi, B.A.
> >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >> "Life expectancy would grow by leaps and bounds if green vegetables
> >> smelled as good as bacon."
> >> Doug Larson
> >>
> >>
> >>
> >>     ----- Original Message -----
> >>     *From:* Kathy Dupree <mailto:KDupree at randolphcollege.edu<KDupree at randolphcollege.edu>
> >
> >>     *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net<cisco-voip at puck.nether.net>
> >
> >>     *Sent:* Monday, February 18, 2008 7:55 AM
> >>     *Subject:* [cisco-voip] record calls incoming and outbound
> >>
> >>     Good Morning, does anyone know if Call Manager has the capability
> >>     to record calls?  This is coming from our Security department.
> >>     Thanks
> >>
> >>
> >>
> >>     **
> >>
> >>     *Katherine O. Dupree*
> >>
> >>     *Telecommunications Support/Infrastructure Coordinator*
> >>
> >>     *Randolph College***
> >>
> >>     *2500 Rivermont Ave. *
> >>
> >>     *Lynchburg, Va.  24503*
> >>
> >>     *kdupree at randolphcollege.edu <mailto:kdupree at randolphcollege.edu<kdupree at randolphcollege.edu>
> >*
> >>
> >>     *(434) 947 8371*
> >>
> >>
> >>
> >>
> ------------------------------------------------------------------------
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> >>     cisco-voip at puck.nether.net
> >>     https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >>
> ------------------------------------------------------------------------
> >>
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> >>
> >
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