[cisco-voip] record calls incoming and outbound

[Ryan Ratliff]

I don't know not having to span phone ports certainly sounds more  
efficient to me.

You can read all you want about monitoring and recording in CUCM 6 in  
the Features and Services Guide.
http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/ 
fsgd.pdf

-Ryan

On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:

false advertising if you ask me then...
New Telephony Features

Cisco Unified Communications Manager Version 6.0 includes several new  
telephony features:
• Do Not Disturb-Allows the end user to turn off the ringer
• Intercom-Provides an administrative assistant the ability to  
"whisper" to a manager
• Audio Message Waiting Indicator-Increases the accessibility of  
message indication
• Secure Conferencing-Provides media encryption to those on an Ad-Hoc  
conference call
• Call Recording-Offers a more efficient method to record calls
• Silent Monitoring-Uses that more efficient method to observe call  
center agents
------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
“Life expectancy would grow by leaps and bounds if green vegetables  
smelled as good as bacon.”
Doug Larson


----- Original Message -----
From: "Matthew Saskin" <matt at saskin.net>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Kathy Dupree" <KDupree at randolphcollege.edu>; <cisco- 
voip at puck.nether.net>
Sent: Monday, February 18, 2008 9:52 AM
Subject: Re: [cisco-voip] record calls incoming and outbound

 > CM6 can't record calls by itself.  What it allows you to do is  
have CM
 > direct a copy of an RTP stream to a secondary location (i.e.; a
 > recording server) instead of having to have your recording  
application
 > sitting on a SPAN port on the network.
 >
 > -matt
 >
 > Lelio Fulgenzi wrote:
 >> v6 seems to offer this service. not sure of the requirements.
 >>
 >> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/ 
vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html
 >>
 >>  
------------------------------------------------------------------------ 
--------
 >> Lelio Fulgenzi, B.A.
 >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G  
2W1
 >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 >>  
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
 >> “Life expectancy would grow by leaps and bounds if green vegetables
 >> smelled as good as bacon.”
 >> Doug Larson
 >>
 >>
 >>
 >>     ----- Original Message -----
 >>     *From:* Kathy Dupree <mailto:KDupree at randolphcollege.edu>
 >>     *To:* cisco-voip at puck.nether.net <mailto:cisco- 
voip at puck.nether.net>
 >>     *Sent:* Monday, February 18, 2008 7:55 AM
 >>     *Subject:* [cisco-voip] record calls incoming and outbound
 >>
 >>     Good Morning, does anyone know if Call Manager has the  
capability
 >>     to record calls?  This is coming from our Security department.
 >>     Thanks
 >>
 >>
 >>
 >>     **
 >>
 >>     *Katherine O. Dupree*
 >>
 >>     *Telecommunications Support/Infrastructure Coordinator*
 >>
 >>     *Randolph College***
 >>
 >>     *2500 Rivermont Ave. *
 >>
 >>     *Lynchburg, Va.  24503*
 >>
 >>     *kdupree at randolphcollege.edu  
<mailto:kdupree at randolphcollege.edu>*
 >>
 >>     *(434) 947 8371*
 >>
 >>
 >>
 >>      
------------------------------------------------------------------------
 >>     _______________________________________________
 >>     cisco-voip mailing list
 >>     cisco-voip at puck.nether.net
 >>     https://puck.nether.net/mailman/listinfo/cisco-voip
 >>
 >>  
------------------------------------------------------------------------
 >>
 >> _______________________________________________
 >> cisco-voip mailing list
 >> cisco-voip at puck.nether.net
 >> https://puck.nether.net/mailman/listinfo/cisco-voip
 >>
 >
 >
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080218/4893153b/attachment.html