[cisco-voip] record calls incoming and outbound

[Lelio Fulgenzi]

false advertising if you ask me then...

------------------------------------------------------------------------------

  New Telephony Features

  Cisco Unified Communications Manager Version 6.0 includes several new telephony features:
  • Do Not Disturb-Allows the end user to turn off the ringer

  • Intercom-Provides an administrative assistant the ability to "whisper" to a manager

  • Audio Message Waiting Indicator-Increases the accessibility of message indication

  • Secure Conferencing-Provides media encryption to those on an Ad-Hoc conference call

  • Call Recording-Offers a more efficient method to record calls

  • Silent Monitoring-Uses that more efficient method to observe call center agents


------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
“Life expectancy would grow by leaps and bounds if green vegetables smelled as good as bacon.”
Doug Larson


----- Original Message ----- 
From: "Matthew Saskin" <matt at saskin.net>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Kathy Dupree" <KDupree at randolphcollege.edu>; <cisco-voip at puck.nether.net>
Sent: Monday, February 18, 2008 9:52 AM
Subject: Re: [cisco-voip] record calls incoming and outbound


> CM6 can't record calls by itself.  What it allows you to do is have CM 
> direct a copy of an RTP stream to a secondary location (i.e.; a 
> recording server) instead of having to have your recording application 
> sitting on a SPAN port on the network.
> 
> -matt
> 
> Lelio Fulgenzi wrote:
>> v6 seems to offer this service. not sure of the requirements.
>>  
>> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html
>>  
>> --------------------------------------------------------------------------------
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> “Life expectancy would grow by leaps and bounds if green vegetables 
>> smelled as good as bacon.”
>> Doug Larson
>>  
>>  
>>
>>     ----- Original Message -----
>>     *From:* Kathy Dupree <mailto:KDupree at randolphcollege.edu>
>>     *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>     *Sent:* Monday, February 18, 2008 7:55 AM
>>     *Subject:* [cisco-voip] record calls incoming and outbound
>>
>>     Good Morning, does anyone know if Call Manager has the capability
>>     to record calls?  This is coming from our Security department.  
>>     Thanks
>>
>>      
>>
>>     **
>>
>>     *Katherine O. Dupree*
>>
>>     *Telecommunications Support/Infrastructure Coordinator*
>>
>>     *Randolph College***
>>
>>     *2500 Rivermont Ave. *
>>
>>     *Lynchburg, Va.  24503*
>>
>>     *kdupree at randolphcollege.edu <mailto:kdupree at randolphcollege.edu>*
>>
>>     *(434) 947 8371*
>>
>>      
>>
>>     ------------------------------------------------------------------------
>>     _______________________________________________
>>     cisco-voip mailing list
>>     cisco-voip at puck.nether.net
>>     https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> ------------------------------------------------------------------------
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>   
> 
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080218/2ef19e16/attachment.html