[cisco-voip] record calls incoming and outbound

[Lelio Fulgenzi]

The way I read it is that the new feature is "Call Recording" which offers a more efficient way to record calls.

If you read all the other bullet points, they are net new features. 

It would have been nothing to add (requires third party software) beside the bullet point.

OK, not false advertising, but confusing to say the least. Especially since there are not other documents regarding v. 6 out there.



  ----- Original Message ----- 
  From: Ryan Ratliff 
  To: Lelio Fulgenzi 
  Cc: Matthew Saskin ; Kathy Dupree ; cisco-voip at puck.nether.net 
  Sent: Monday, February 18, 2008 10:46 AM
  Subject: Re: [cisco-voip] record calls incoming and outbound


  I don't know not having to span phone ports certainly sounds more efficient to me.


  You can read all you want about monitoring and recording in CUCM 6 in the Features and Services Guide.

  http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf




  -Ryan



  On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:


  false advertising if you ask me then...

----------------------------------------------------------------------------

    New Telephony Features

    Cisco Unified Communications Manager Version 6.0 includes several new telephony features:
    • Do Not Disturb-Allows the end user to turn off the ringer

    • Intercom-Provides an administrative assistant the ability to "whisper" to a manager

    • Audio Message Waiting Indicator-Increases the accessibility of message indication

    • Secure Conferencing-Provides media encryption to those on an Ad-Hoc conference call

    • Call Recording-Offers a more efficient method to record calls

    • Silent Monitoring-Uses that more efficient method to observe call center agents


----------------------------------------------------------------------------

  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  “Life expectancy would grow by leaps and bounds if green vegetables smelled as good as bacon.”
  Doug Larson


  ----- Original Message ----- 
  From: "Matthew Saskin" <matt at saskin.net>
  To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
  Cc: "Kathy Dupree" <KDupree at randolphcollege.edu>; <cisco-voip at puck.nether.net>
  Sent: Monday, February 18, 2008 9:52 AM
  Subject: Re: [cisco-voip] record calls incoming and outbound


  > CM6 can't record calls by itself.  What it allows you to do is have CM 
  > direct a copy of an RTP stream to a secondary location (i.e.; a 
  > recording server) instead of having to have your recording application 
  > sitting on a SPAN port on the network.
  > 
  > -matt
  > 
  > Lelio Fulgenzi wrote:
  >> v6 seems to offer this service. not sure of the requirements.
  >>  
  >> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html
  >>  
  >> --------------------------------------------------------------------------------
  >> Lelio Fulgenzi, B.A.
  >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  >> “Life expectancy would grow by leaps and bounds if green vegetables 
  >> smelled as good as bacon.”
  >> Doug Larson
  >>  
  >>  
  >>
  >>     ----- Original Message -----
  >>     *From:* Kathy Dupree <mailto:KDupree at randolphcollege.edu>
  >>     *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
  >>     *Sent:* Monday, February 18, 2008 7:55 AM
  >>     *Subject:* [cisco-voip] record calls incoming and outbound
  >>
  >>     Good Morning, does anyone know if Call Manager has the capability
  >>     to record calls?  This is coming from our Security department.  
  >>     Thanks
  >>
  >>      
  >>
  >>     **
  >>
  >>     *Katherine O. Dupree*
  >>
  >>     *Telecommunications Support/Infrastructure Coordinator*
  >>
  >>     *Randolph College***
  >>
  >>     *2500 Rivermont Ave. *
  >>
  >>     *Lynchburg, Va.  24503*
  >>
  >>     *kdupree at randolphcollege.edu <mailto:kdupree at randolphcollege.edu>*
  >>
  >>     *(434) 947 8371*
  >>
  >>      
  >>
  >>     ------------------------------------------------------------------------
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  > 
  >
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