[cisco-voip] CUPS 6.0 and UCCM 6.1

Wed Feb 20 09:20:19 EST 2008

So you have to configure a UPC(USERNAME) for each user even if you are not
going to use softphone or IP communicator?

On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com> wrote:

> Have you configured a Personal Communicator device type in Call Manager?
>  The device name must be UPC{USERNAME} and must match the username exactly,
> and be in all caps.
>
> For me, the RTMT has been an invaluable tool when troubleshooting
> authentication errors, tftp issues, etc with CUPS/CUPC.
>
>
>
> *** Sent from a mobile device with very tiny keys.  Please excuse my
> typos. ***
>
>
> -----Original Message-----
> From: "Nick" <csvoip at googlemail.com>
> To: "Voice Noob" <voicenoob at gmail.com>
> Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
> "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> Sent: 02/20/08 4:52 AM
> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>
> I believe you have to set up the Applications Dial Rules to be able to
> dial
> from the CUPC outlook toolbar.
>
> I now have my Presence status working fine, but I am unable to get the
> CUPC
> to download the Phone configuration, I do not have a deskphone set up only
> my DN set on the CUPC in CUCM, is this ok.
>
> I just get Download Failed on the server health page, can anyone advise
> why
> this might be, I have checked the TFTP settings in CUPC settings and they
> are fine.
>
>
> On 19/02/2008, Voice Noob <voicenoob at gmail.com> wrote:
> >
> > Can anyone comment on this functionality in CUPC? Do I not have
> something
> > configured correctly? I am simply trying to dial users from within
> outlook.
> >
> > On Feb 18, 2008 11:37 AM, Voice Noob <voicenoob at gmail.com> wrote:
> >
> > > So does anyone have any input on using the CUPC client with outlook?
> The
> > > "integration" is not very impressive so far in comparison to the OCS
> client.
> > > I can not see presence information from within outlook and I can not
> dial
> > > from the global address list. When I am in outlook and I click on the
> place
> > > call icon it asks me for a phone number. Shouldn't it read this
> information
> > > from the directory? I have all of that information in the directory.
> If I
> > > save the user as a local contact it will dial correctly without asking
> me
> > > for a phone number. I can't see having to save every user from the GAL
> as a
> > > local contact. What if the information changes? It will not get
> updated
> > > locally.
> > >
> > > Also is there a way to get the client to use the user name and
> password
> > > of the currently signed on user instead of having to input it? I know
> I can
> > > save the password but if the user changes the password they will need
> to log
> > > back in. What about getting the program to always run in the system
> tray. So
> > > that if a user clicks the X in the top right hand corner it does not
> close
> > > the program but sends it to the system tray.
> > >
> > > Is anyone else using this in a production environment?
> > >
> > >
> > >   On Feb 15, 2008 1:42 PM, Voice Noob <voicenoob at gmail.com> wrote:
> > >
> > > > I am now using the CUPC client. I have the outlook plugin installed.
> > > > When I get a new e-mail and I click it to call the person it is
> asking me
> > > > for the number. Shouldn't it pull this information from Active
> direcotry? If
> > > > I add them as a contact and put in all of the information it works
> fine but
> > > > I don't think I should have to add every user from the GAL to the
> local
> > > > contact's in outlook.
> > > >
> > > >
> > > > On Tue, Feb 5, 2008 at 3:40 PM, Bill Talley <billt at aos5.com> wrote:
> > > >
> > > > >  You should be able to get most of the functionality you're
> looking
> > > > > for with CUPC, the exception being collaboration which requires
> Meeting
> > > > > Place or Meeting Place Express.
> > > > >
> > > > > IM support is included, as is voicemail integration.
> > > > >
> > > > > With the CUPC Outlook plug-in you can call a contact from the
> > > > > contacts list, email listing, or within an email.  Exchange
> integration is
> > > > > also supported for Presence status.  I believe at some point down
> the line
> > > > > Cisco will also include calendaring support for call routing
> > > > > decisions/follow-me type functionality based on calendar events.
> > > > >
> > > > > We are using all of the features above, along with Meeting Place
> > > > > integration for video and web collaboration, in production with
> CUPC
> > > > > 1.2.2, CUPS 6.0(1), UCM 6.0(1) and Exchange 2007.
> > > > >
> > > > >
> > > > >  ------------------------------
> > > > >  *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > > > > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> > > > >
> > > > > *Sent:* Tuesday, February 05, 2008 1:21 PM
> > > > > *To:* Justin Steinberg
> > > > > *Cc:* cisco-voip at puck.nether.net; Matt Slaga (US);
> > > > > Motivator77 at gmx.de
> > > > >
> > > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > >
> > > > >
> > > > >
> > > > >   Yes that is what I am wanting to do. While I do apreciate the go
> > > > > read the documentation response I was looking for information from
> people
> > > > > who have done this type of deployment. I would like to get all of
> these
> > > > > functions just using CUPS but I don't think the product does
> everything that
> > > > > I am looking for.
> > > > >
> > > > > On Feb 5, 2008 11:42 AM, Justin Steinberg <jsteinberg at gmail.com>
> > > > > wrote:
> > > > >
> > > > > > So, you want to do this.
> > > > > >
> > > > > > IPphone <-> CM6 <-> CUPS6 <-> OCS <-> Office Communicator client
> > > > > >
> > > > > > CUPS documentation has information on integration capabilities
> > > > > > with OCS.
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > On Feb 5, 2008 12:37 PM, Voice Noob <voicenoob at gmail.com> wrote:
> > > > > >
> > > > > > > This is what I want to do. I want the presense information
> just
> > > > > > > like what is in CUPC client and be able to do IM. I want the
> office
> > > > > > > integration first above anything else. If the user gets an
> e-mail from
> > > > > > > another user and wants to call them I want them to be able to
> do it from
> > > > > > > their PC by double clicking the user or right click and call,
> something like
> > > > > > > that. Also if the two users are talking on the phone about a
> document I want
> > > > > > > them to be able to share the document on thier PC's and make
> changes to the
> > > > > > > document if possible. I also want it to integrate with
> exchange and thier
> > > > > > > outlook calendar to update when they are out of the office. I
> want them to
> > > > > > > be able to check thier voicemails from the client. I was first
> looking at
> > > > > > > CUPC but I don't want to do meetingplace express. If I use OCS
> I think I can
> > > > > > > get the meeting portion built in and I think the office
> integration is allot
> > > > > > > better than in CUPC. I would appreciate any feedback on this.
> Thanks for
> > > > > > > helping.
> > > > > > >
> > > > > > >
> > > > > > > On Feb 5, 2008 11:06 AM, Matt Slaga (US) <
> > > > > > > Matt.Slaga at us.didata.com> wrote:
> > > > > > >
> > > > > > > >  Yes, we are using it today in production.  We have also
> > > > > > > > deployed this solution at several customers around the
> globe.  Anything in
> > > > > > > > particular you are looking for?
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > > > > > > > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice
> Noob
> > > > > > > > *Sent:* Tuesday, February 05, 2008 10:12 AM
> > > > > > > > *To:* Justin Steinberg
> > > > > > > > *Cc:* cisco-voip at puck.nether.net; Motivator77 at gmx.de
> > > > > > > >
> > > > > > > > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Is anyone using CUPS in a production environment? I am
> leaning
> > > > > > > > more towards using OCS on MOC as the client instead of CUPS
> as the client.
> > > > > > > > Has anyone done this?
> > > > > > > >
> > > > > > > > On Feb 4, 2008 1:49 PM, Voice Noob <voicenoob at gmail.com>
> > > > > > > > wrote:
> > > > > > > >
> > > > > > > > I am not able to get the IM to work correctly. It says no
> > > > > > > > instant message address found.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > On Feb 4, 2008 12:41 PM, Justin Steinberg <
> > > > > > > > jsteinberg at gmail.com> wrote:
> > > > > > > >
> > > > > > > > The name resolution is a bit tricky.  I think it works like
> > > > > > > > this, CUPC determines the hostname of CM from CUPS.  Then
> CUPC appends the
> > > > > > > > hostname of the server to all of the domain names found on
> the host PC and
> > > > > > > > tries to communicate with CM that way.  So if for some
> reason you didn't
> > > > > > > > have the proper domain name in your DHCP scope or DNS
> records weren't
> > > > > > > > configured the CUPC wouldn't be able to ping back to the
> servers.
> > > > > > > >
> > > > > > > > On Feb 4, 2008 9:16 AM, Voice Noob <voicenoob at gmail.com>
> > > > > > > > wrote:
> > > > > > > >
> > > > > > > >  Thanks for everyones help with this. it ended up being the
> > > > > > > > inbound ACL for the presense problem where I could not
> chnage my status to
> > > > > > > > availible. Then the call controll portion ended up being
> changing the
> > > > > > > > publisher name to the IP address. Thanks for everyones help
> with this.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > On Feb 3, 2008 11:06 AM, Voice Noob <voicenoob at gmail.com>
> > > > > > > > wrote:
> > > > > > > >
> > > > > > > > Under file>preferences in CUPC in the perfered phone I just
> > > > > > > > have the ext of the phone. should I put something diffrent
> in the field?
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > On Feb 3, 2008 11:01 AM, Voice Noob <voicenoob at gmail.com>
> > > > > > > > wrote:
> > > > > > > >
> > > > > > > > Yes I am AD integrated. I changed the port number and still
> no
> > > > > > > > change. I did not have the inbound ACL and when I changed
> that I was able to
> > > > > > > > change my stats to available which I was not able to do
> before but I am
> > > > > > > > still not able to choose my desk phone. It still says
> feature not available.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > On Feb 2, 2008 4:10 AM, <Motivator77 at gmx.de> wrote:
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > did you configer the inbound ACL in Presence? Does it
> include
> > > > > > > > the IP address of your PC where CUPC is running?
> > > > > > > >
> > > > > > > >
> > > > > > > > HTH
> > > > > > > >
> > > > > > > >
> > > > > > > > -------- Original-Nachricht --------
> > > > > > > > > Datum: Fri, 1 Feb 2008 17:11:26 -0600
> > > > > > > > > Von: "Bill Talley" <billt at aos5.com>
> > > > > > > > > An: "Voice Noob" <voicenoob at gmail.com>
> > > > > > > > > CC: cisco-voip at puck.nether.net
> > > > > > > > > Betreff: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > >
> > > > > > > >
> > > > > > > > > You're AD integrated?  If so, if UCM LDAP authentication
> is
> > > > > > > > set to use
> > > > > > > > > port
> > > > > > > > > 389, change it to 3268.  This queries the GC and provides
> a
> > > > > > > > faster
> > > > > > > > > response.
> > > > > > > > > Otherwise you might encounter a timeout issue and CTI
> > > > > > > > authentication
> > > > > > > > > fails.
> > > > > > > > >
> > > > > > > > >   _____
> > > > > > > > >
> > > > > > > > > From: Voice Noob [mailto:voicenoob at gmail.com]
> > > > > > > > > Sent: Friday, February 01, 2008 4:52 PM
> > > > > > > > > To: Bill Talley
> > > > > > > > > Cc: cisco-voip at puck.nether.net
> > > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Yes on Sip trunk. Red is Presense = Failed to connect
> > > > > > > > Invalid Credentials.
> > > > > > > > > Desk Phone = Disconnecting (pending retry).
> > > > > > > > >
> > > > > > > > > Only thing in troubleshooter is a certificate for exchange
> > > > > > > > notification.
> > > > > > > > >
> > > > > > > > > On Feb 1, 2008 4:46 PM, Bill Talley <billt at aos5.com>
> wrote:
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Do you have the SIP trunk configured between UCM and CUPS?
> > > > > > > > >
> > > > > > > > > In CUPC, under help>>>show server health,  are there any
> red
> > > > > > > > ?
> > > > > > > > >
> > > > > > > > >   _____
> > > > > > > > >
> > > > > > > > > From: Voice Noob [mailto:voicenoob at gmail.com]
> > > > > > > > > Sent: Friday, February 01, 2008 4:38 PM
> > > > > > > > > To: Bill Talley
> > > > > > > > > Cc: cisco-voip at puck.nether.net
> > > > > > > > >
> > > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Here is a screen print of the user setting page. I have
> > > > > > > > everything
> > > > > > > > > associated in CUCM.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > On Feb 1, 2008 3:54 PM, Bill Talley <billt at aos5.com>
> wrote:
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Ensure the DN on the phone in UCM is associated to the
> user
> > > > > > > > and under the
> > > > > > > > > user account that the user is associated to the phone, has
> a
> > > > > > > > primary
> > > > > > > > > extension configured and it assigned to the Standard CTI
> > > > > > > > Enabled group.
> > > > > > > > >
> > > > > > > > > Also, in CUPS ensure the primary device is defined and
> > > > > > > > appropriate
> > > > > > > > > profiles
> > > > > > > > > are configured for the Personal Communicator user account.
> > > > > > > > >
> > > > > > > > > HTH.
> > > > > > > > >
> > > > > > > > >   _____
> > > > > > > > >
> > > > > > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > > > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> > > > > > > > Voice Noob
> > > > > > > > > Sent: Friday, February 01, 2008 3:38 PM
> > > > > > > > > To: cisco-voip at puck.nether.net
> > > > > > > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Inside CUPC I go to file, phone mode and try to select
> > > > > > > > choose phone to
> > > > > > > > > control it is grayed out and says feature not available.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > On Feb 1, 2008 3:05 PM, Voice Noob <voicenoob at gmail.com>
> > > > > > > > wrote:
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > I am evaluating CUPS 6.0 currently. I can log into the
> CUPC
> > > > > > > > client but the
> > > > > > > > > call control does not work. I can not go into deskphone
> and
> > > > > > > > all of the
> > > > > > > > > settings are greyed out. I have went through the
> > > > > > > > configuration guides and
> > > > > > > > > the troubleshooting guides but I can not make any headway
> > > > > > > > and getting this
> > > > > > > > > to work. Does anyone have this working that can give me
> some
> > > > > > > > things to
> > > > > > > > > try?
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > _______________________________________________
> > > > > > > > cisco-voip mailing list
> > > > > > > >
> > > > > > > >
> > > > > > > > cisco-voip at puck.nether.net
> > > > > > > >
> > > > > > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
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> > > > > > > >
> > > > > > > >
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