[cisco-voip] CUPS 6.0 and UCCM 6.1

Wed Feb 20 17:14:19 EST 2008

So if you open a "contact" from the global address list you can call them?
I thought you said you couldn't do that and could only call contacts from
your local contacts list.  As you're experiencing, all "CONTACTS" are not
the same.

I don't believe your specific scenario below will work UNLESS you can make
the global address list your default contacts list.

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Wednesday, February 20, 2008 3:54 PM
To: Bill Talley
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1

Ok here is what I am trying to do. When I get an e-mail from Bob who is a
exchange and CUPC user I want to be able to click the Call button using the
CUPC plugin. The problem is it does not read the phone number from AD like
it "should". I say should because I don't know if the client does this or
not but if it doesn't then it is lack of functionality that should have been
thought out a little more. So when I click call it asks me for the number. I
put the 4 digit extension in and it automatically saves it as an outlook
contact locally. Now when I get another e-mail from Bob the Call button
already has his number because it is a local contact. While this gives the
illusion of working it is not a very good implementation because what if Bob
changes his number? Instead of updating the corporate active directory so
everyone gets the changes everyone will have a local contact for Bob  with
the old number.  Again outlook CONTACTS works fine.

On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com> wrote:

In 2007, I've noticed there's a "Dial" or "Call" button that pops up when
you open a contact.  I was looking over someone's shoulder as I don't have
it installed, so I didn't look to see if that button was tied to a TAPI
service, or if you could change it to associate it to CUPC.   If you open a
contact, can you enable the CUPC toolbar on that contact form?

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 

Sent: Wednesday, February 20, 2008 9:40 AM
To: Bill Talley
Cc: Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt Slaga (US) 

Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1

Sorry I see that now.

In regards to not being able to dail from outlook this is something that
needs to get looked at. You can't have a central directory of all of your
users and then expect everyone to keep local copies of it within outlook to
be able to dial from outlook. There needs to be a way to pull the phone
number from the GAL so CUPC can dial from outlook. 
I am running outlook 2007.

On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com> wrote:

His situation specifically referenced not having a desk phone.  You need a
UPC device to use it as a softphone.

My experience is that you will also have a tftp error if you do not have a
UPC device, but it doesn't appear to be a requirement if not using softphone
and doesn't appear to be service affecting.

In response to your question about using the GAL, I don't believe it can be
done with Outlook 2003, however, I not sure about Outlook 2007.

*** Sent from a mobile device with very tiny keys.  Please excuse my typos.
***

-----Original Message-----

From: "Voice Noob" <voicenoob at gmail.com>
To: "Bill Talley" <billt at aos5.com>
Cc: "Nick" <csvoip at googlemail.com>; "cisco-voip at puck.nether.net"
<cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
"Matt Slaga (US)" <Matt.Slaga at us.didata.com>
Sent: 02/20/08 8:20 AM

So you have to configure a UPC(USERNAME) for each user even if you are not
going to use softphone or IP communicator?

On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com> wrote:

> Have you configured a Personal Communicator device type in Call Manager?
>  The device name must be UPC{USERNAME} and must match the username
exactly,
> and be in all caps.
>
> For me, the RTMT has been an invaluable tool when troubleshooting
> authentication errors, tftp issues, etc with CUPS/CUPC.
>
>
>
> *** Sent from a mobile device with very tiny keys.  Please excuse my
> typos. ***
>
>
> -----Original Message-----
> From: "Nick" <csvoip at googlemail.com>
> To: "Voice Noob" <voicenoob at gmail.com>
> Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
> "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> Sent: 02/20/08 4:52 AM
> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>
> I believe you have to set up the

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