[cisco-voip] CUPS 6.0 and UCCM 6.1

Wed Feb 20 17:20:10 EST 2008

Contacts within outlook are local and specific to the individual user. No I
can not open a contact from the GAL and call them UNLESS I already have them
saved in the local contacts. Then it will read the number from my local
information.

On Wed, Feb 20, 2008 at 4:14 PM, Bill Talley <billt at aos5.com> wrote:

>  So if you open a "contact" from the global address list you can call
> them?  I thought you said you couldn't do that and could only call contacts
> from your local contacts list.  As you're experiencing, all "CONTACTS" are
> not the same.
>
> I don't believe your specific scenario below will work UNLESS you can make
> the global address list your default contacts list.
>
>  ------------------------------
>  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> *Sent:* Wednesday, February 20, 2008 3:54 PM
> *To:* Bill Talley
> *Cc:* cisco-voip at puck-nether.net
>
> *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>
>   Ok here is what I am trying to do. When I get an e-mail from Bob who is
> a exchange and CUPC user I want to be able to click the Call button using
> the CUPC plugin. The problem is it does not read the phone number from AD
> like it "should". I say should because I don't know if the client does this
> or not but if it doesn't then it is lack of functionality that should have
> been thought out a little more. So when I click call it asks me for the
> number. I put the 4 digit extension in and it automatically saves it as an
> outlook contact locally. Now when I get another e-mail from Bob the Call
> button already has his number because it is a local contact. While this
> gives the illusion of working it is not a very good implementation because
> what if Bob changes his number? Instead of updating the corporate active
> directory so everyone gets the changes everyone will have a local contact
> for Bob  with the old number.  Again outlook CONTACTS works fine.
>
>
>
> On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com> wrote:
>
> >  In 2007, I've noticed there's a "Dial" or "Call" button that pops up
> > when you open a contact.  I was looking over someone's shoulder as I don't
> > have it installed, so I didn't look to see if that button was tied to a TAPI
> > service, or if you could change it to associate it to CUPC.   If you open a
> > contact, can you enable the CUPC toolbar on that contact form?
> >
> >  ------------------------------
> >  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > *Sent:* Wednesday, February 20, 2008 9:40 AM
> > *To:* Bill Talley
> > *Cc:* Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt Slaga
> > (US)
> >
> > *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> >
> >   Sorry I see that now.
> >
> > In regards to not being able to dail from outlook this is something that
> > needs to get looked at. You can't have a central directory of all of your
> > users and then expect everyone to keep local copies of it within outlook to
> > be able to dial from outlook. There needs to be a way to pull the phone
> > number from the GAL so CUPC can dial from outlook.
> > I am running outlook 2007.
> >
> > On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com> wrote:
> >
> > > His situation specifically referenced not having a desk phone.  You
> > > need a UPC device to use it as a softphone.
> > >
> > > My experience is that you will also have a tftp error if you do not
> > > have a UPC device, but it doesn't appear to be a requirement if not using
> > > softphone and doesn't appear to be service affecting.
> > >
> > > In response to your question about using the GAL, I don't believe it
> > > can be done with Outlook 2003, however, I not sure about Outlook 2007.
> > >
> > > *** Sent from a mobile device with very tiny keys.  Please excuse my
> > > typos. ***
> > >
> > >
> > > -----Original Message-----
> > > From: "Voice Noob" <voicenoob at gmail.com>
> > > To: "Bill Talley" <billt at aos5.com>
> > > Cc: "Nick" <csvoip at googlemail.com>; "cisco-voip at puck.nether.net" <
> > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
> > > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > Sent: 02/20/08 8:20 AM
> > >
> > > So you have to configure a UPC(USERNAME) for each user even if you are
> > > not
> > > going to use softphone or IP communicator?
> > >
> > > On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com> wrote:
> > >
> > > > Have you configured a Personal Communicator device type in Call
> > > Manager?
> > > >  The device name must be UPC{USERNAME} and must match the username
> > > exactly,
> > > > and be in all caps.
> > > >
> > > > For me, the RTMT has been an invaluable tool when troubleshooting
> > > > authentication errors, tftp issues, etc with CUPS/CUPC.
> > > >
> > > >
> > > >
> > > > *** Sent from a mobile device with very tiny keys.  Please excuse my
> > > > typos. ***
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: "Nick" <csvoip at googlemail.com>
> > > > To: "Voice Noob" <voicenoob at gmail.com>
> > > > Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net" <
> > > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <
> > > Motivator77 at gmx.de>;
> > > > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > > Sent: 02/20/08 4:52 AM
> > > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > > >
> > > > I believe you have to set up the
> > >
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> accompanying attachments) is intended solely for its authorized
> recipient(s), and may contain confidential and/or legally privileged
> information. If you are not an intended recipient, or responsible for
> delivering some or all of this transmission to an intended recipient, be
> aware that any review, copying, printing, distribution, use or disclosure of
> the contents of this message is strictly prohibited. If you have received
> this electronic mail message in error, please delete it from your system
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>
> Although this e-mail and any attachments are believed to be free of any
> virus or other defect that might negatively affect any computer system into
> which it is received and opened, it is the responsibility of the recipient
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> sender for any loss or damage arising in any way in the event that such a
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