[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitchcontrol

Jason Aarons (US) jason.aarons at us.didata.com
Thu Feb 21 19:56:15 EST 2008 

The 7961 is two years old, which is a generation in Cisco years.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, February 21, 2008 7:36 PM
To: Scott Voll
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Tac Guys...... CM 4.1 and headset
hookswitchcontrol

Still blows... and the 7961 is a new gen phone...


Jonathan

On Thu, Feb 21, 2008 at 6:16 PM, Scott Voll <svoll.voip at gmail.com>
wrote:
> ryan is correct.  it's just the new gen phones that support it.
>
> and your right.
>
> Scott
>
>
>
> On Thu, Feb 21, 2008 at 9:46 AM, Jonathan Charles <jonvoip at gmail.com>
wrote:
>
> > That blows.
> >
> >
> > Jonathan
> >
> >
> >
> >
> > On Thu, Feb 21, 2008 at 11:28 AM, Ryan Ratliff <rratliff at cisco.com>
wrote:
> > > I'm not seeing the feature available on a 7961 on my server either
so
> > >  I suspect it's only available for the 7942/45/62/65 phones.
> > >
> > >  -Ryan
> > >
> > >
> > >
> > >  On Feb 21, 2008, at 12:15 PM, Jonathan Charles wrote:
> > >
> > >  Yeah, I checked the bug, but I don't see any reference to ehook
or
> > >  wireless on the phone, Enterprise Params or Service Params...
using a
> > >  7961...
> > >
> > >
> > >
> > >  Jonathan
> > >
> > >  On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff
<rratliff at cisco.com>
> > >  wrote:
> > >  > Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1
which was
> > >  >  posted late November last year.
> > >  >
> > >  >  -Ryan
> > >  >
> > >  >
> > >  >
> > >  >  On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
> > >  >
> > >  >  So, what about CCM 5.1.3 and 7961s?
> > >  >
> > >  >
> > >  >
> > >  >  Jonathan
> > >  >
> > >  >  On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll
<svoll.voip at gmail.com>
> > >  >  wrote:
> > >  >> yes. sr6a added it... sr5b did not have it.
> > >  >>
> > >  >> Thanks
> > >  >>
> > >  >> scott
> > >  >>
> > >  >>
> > >  >>
> > >  >> On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com>
wrote:
> > >  >>
> > >  >>>
> > >  >>> So you have the checkbox/dropdown now?
> > >  >>>
> > >  >>> /Wes
> > >  >>>
> > >  >>>
> > >  >>>
> > >  >>>
> > >  >>> Scott Voll wrote:
> > >  >>>
> > >  >>> to come full around on this. I just got off the phone with
Jabra.
> > >  >>>
> > >  >>> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2,
> > >  >>> phone model
> > >  >> 7942,45,62,65,75
> > >  >>>
> > >  >>> and according to their web page (the 9120)  which I just
found out
> > >  >>> is only
> > >  >> supported in EU not US.  So they are going to trade me my
9120's
> > >  >> for 9350's.
> > >  >>>
> > >  >>> So if anyone else comes up with this issue the should
hopefully
> > >  >>> find this
> > >  >> on a google search.
> > >  >>>
> > >  >>> Scott
> > >  >>>
> > >  >>>
> > >  >>>
> > >  >>> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com>
wrote:
> > >  >>>
> > >  >>>>
> > >  >>>> Hmm,
> > >  >>>>
> > >  >>>> Phone config is only updated in 2 ways:
> > >  >>>> 1. newer version of CM
> > >  >>>> 2. device pack that include new device specific
configuration
> > >  >>>>
> > >  >>>> I checked my 6.0 server and found the box in question.  It
is
> > >  >>>> called
> > >  >> "Wireless Headset Hookswitch Control" and it is listed in the
> section
> > >  >> "Product Specific Configuration Layout".
> > >  >>>>
> > >  >>>> So, *IF* this feature is/can be backported to CM 4.1(3) then
you
> > >  >>>> would
> > >  >> have to install the correct device pack to add support for
this
> > >  >> device and
> > >  >> feature.  Simply installing/uploading the phone load will be
> > >  >> inadequate as
> > >  >> database modification is required.
> > >  >>>>
> > >  >>>> Looking further, 4.1(3)sr6a is available on Cisco.com. SR's
> > >  >>>> typically
> > >  >> include device packs.  On the CM4.1 download page the SR is
the
> > >  >> newest
> > >  >> posted software.  In the SR readme it indicates several
'fixes' for
> > >  >> 7965
> > >  >> including adding support. It also includes 7965 device load
> > >  >> SCCP45.8-3-3SRS2.
> > >  >>>>
> > >  >>>> I would start by installing sr6 or the equivalent device
pack
> > >  >>>> and go
> > >  >> from there.
> > >  >>>>
> > >  >>>> /Wes
> > >  >>>>
> > >  >>>>
> > >  >>>>
> > >  >>>> Scott Voll wrote:
> > >  >>>>
> > >  >>>>
> > >  >>>>
> > >  >>>> So We just bought a 7965 and the jabra HHC device.  I have
it all
> > >  >> connected and can't get it working.
> > >  >>>>
> > >  >>>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.
So
> that
> > >  >> requirement is fullfilled.
> > >  >>>>
> > >  >>>> So I get a hold of my SE and he throws me a bone and lets me
know
> > >  >>>> I need
> > >  >> to enable it on the Phone config page.  I'm running CM
4.1.3sr5d.
> > >  >> It is not
> > >  >> there unless it's called something else.  (I've also looked
through
> > >  >> the
> > >  >> service parameters and enterprise parameters with no avail)
The
> > >  >> doc's my SE
> > >  >> had referred to 6.x i believe.  He also included that I should
be
> > >  >> able to
> > >  >> see this on the phone under setting --> Device config -->
media
> > >  >> config -->
> > >  >> 11 headset hookswitch control and it IS set to disable.  I
unlock
> > >  >> the phone
> > >  >> and it does not give me an option to enable.
> > >  >>>>
> > >  >>>>
> > >  >>
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
> > >  >> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
> > >  >>>>
> > >  >>>> my understanding is that 4.1.3 is supported.  Can someone on
the
> > >  >>>> tac
> > >  >> side throw me another bone?
> > >  >>>>
> > >  >>>> TIA
> > >  >>>>
> > >  >>>> Scott________________________________
> > >  >>
> > >  >>>>
> > >  >>>> _______________________________________________
> > >  >>>> cisco-voip mailing list
> > >  >>>> cisco-voip at puck.nether.net
> > >  >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> > >  >>>>
> > >  >>>>
> > >  >>>
> > >  >>>
> > >  >>
> > >  >>
> > >  >> _______________________________________________
> > >  >>  cisco-voip mailing list
> > >  >>  cisco-voip at puck.nether.net
> > >  >>  https://puck.nether.net/mailman/listinfo/cisco-voip
> > >  >>
> > >  >>
> > >  >  _______________________________________________
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> > >  >
> > >  >
> > >
> > >
> >
>
>
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