[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control
Jonathan Charles
jonvoip at gmail.com
Thu Feb 21 19:36:04 EST 2008
Still blows... and the 7961 is a new gen phone...
Jonathan
On Thu, Feb 21, 2008 at 6:16 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> ryan is correct. it's just the new gen phones that support it.
>
> and your right.
>
> Scott
>
>
>
> On Thu, Feb 21, 2008 at 9:46 AM, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> > That blows.
> >
> >
> > Jonathan
> >
> >
> >
> >
> > On Thu, Feb 21, 2008 at 11:28 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > > I'm not seeing the feature available on a 7961 on my server either so
> > > I suspect it's only available for the 7942/45/62/65 phones.
> > >
> > > -Ryan
> > >
> > >
> > >
> > > On Feb 21, 2008, at 12:15 PM, Jonathan Charles wrote:
> > >
> > > Yeah, I checked the bug, but I don't see any reference to ehook or
> > > wireless on the phone, Enterprise Params or Service Params... using a
> > > 7961...
> > >
> > >
> > >
> > > Jonathan
> > >
> > > On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
> > > wrote:
> > > > Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1 which was
> > > > posted late November last year.
> > > >
> > > > -Ryan
> > > >
> > > >
> > > >
> > > > On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
> > > >
> > > > So, what about CCM 5.1.3 and 7961s?
> > > >
> > > >
> > > >
> > > > Jonathan
> > > >
> > > > On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com>
> > > > wrote:
> > > >> yes. sr6a added it... sr5b did not have it.
> > > >>
> > > >> Thanks
> > > >>
> > > >> scott
> > > >>
> > > >>
> > > >>
> > > >> On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:
> > > >>
> > > >>>
> > > >>> So you have the checkbox/dropdown now?
> > > >>>
> > > >>> /Wes
> > > >>>
> > > >>>
> > > >>>
> > > >>>
> > > >>> Scott Voll wrote:
> > > >>>
> > > >>> to come full around on this. I just got off the phone with Jabra.
> > > >>>
> > > >>> I had all the requirements. CM 4.1.3sr6a. Firmware 8.3.3sr2,
> > > >>> phone model
> > > >> 7942,45,62,65,75
> > > >>>
> > > >>> and according to their web page (the 9120) which I just found out
> > > >>> is only
> > > >> supported in EU not US. So they are going to trade me my 9120's
> > > >> for 9350's.
> > > >>>
> > > >>> So if anyone else comes up with this issue the should hopefully
> > > >>> find this
> > > >> on a google search.
> > > >>>
> > > >>> Scott
> > > >>>
> > > >>>
> > > >>>
> > > >>> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
> > > >>>
> > > >>>>
> > > >>>> Hmm,
> > > >>>>
> > > >>>> Phone config is only updated in 2 ways:
> > > >>>> 1. newer version of CM
> > > >>>> 2. device pack that include new device specific configuration
> > > >>>>
> > > >>>> I checked my 6.0 server and found the box in question. It is
> > > >>>> called
> > > >> "Wireless Headset Hookswitch Control" and it is listed in the
> section
> > > >> "Product Specific Configuration Layout".
> > > >>>>
> > > >>>> So, *IF* this feature is/can be backported to CM 4.1(3) then you
> > > >>>> would
> > > >> have to install the correct device pack to add support for this
> > > >> device and
> > > >> feature. Simply installing/uploading the phone load will be
> > > >> inadequate as
> > > >> database modification is required.
> > > >>>>
> > > >>>> Looking further, 4.1(3)sr6a is available on Cisco.com. SR's
> > > >>>> typically
> > > >> include device packs. On the CM4.1 download page the SR is the
> > > >> newest
> > > >> posted software. In the SR readme it indicates several 'fixes' for
> > > >> 7965
> > > >> including adding support. It also includes 7965 device load
> > > >> SCCP45.8-3-3SRS2.
> > > >>>>
> > > >>>> I would start by installing sr6 or the equivalent device pack
> > > >>>> and go
> > > >> from there.
> > > >>>>
> > > >>>> /Wes
> > > >>>>
> > > >>>>
> > > >>>>
> > > >>>> Scott Voll wrote:
> > > >>>>
> > > >>>>
> > > >>>>
> > > >>>> So We just bought a 7965 and the jabra HHC device. I have it all
> > > >> connected and can't get it working.
> > > >>>>
> > > >>>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S. So
> that
> > > >> requirement is fullfilled.
> > > >>>>
> > > >>>> So I get a hold of my SE and he throws me a bone and lets me know
> > > >>>> I need
> > > >> to enable it on the Phone config page. I'm running CM 4.1.3sr5d.
> > > >> It is not
> > > >> there unless it's called something else. (I've also looked through
> > > >> the
> > > >> service parameters and enterprise parameters with no avail) The
> > > >> doc's my SE
> > > >> had referred to 6.x i believe. He also included that I should be
> > > >> able to
> > > >> see this on the phone under setting --> Device config --> media
> > > >> config -->
> > > >> 11 headset hookswitch control and it IS set to disable. I unlock
> > > >> the phone
> > > >> and it does not give me an option to enable.
> > > >>>>
> > > >>>>
> > > >> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
> > > >> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
> > > >>>>
> > > >>>> my understanding is that 4.1.3 is supported. Can someone on the
> > > >>>> tac
> > > >> side throw me another bone?
> > > >>>>
> > > >>>> TIA
> > > >>>>
> > > >>>> Scott________________________________
> > > >>
> > > >>>>
> > > >>>> _______________________________________________
> > > >>>> cisco-voip mailing list
> > > >>>> cisco-voip at puck.nether.net
> > > >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >>>>
> > > >>>>
> > > >>>
> > > >>>
> > > >>
> > > >>
> > > >> _______________________________________________
> > > >> cisco-voip mailing list
> > > >> cisco-voip at puck.nether.net
> > > >> https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >>
> > > >>
> > > > _______________________________________________
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> > > >
> > > >
> > >
> > >
> >
>
>
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