[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Scott Voll]

ryan is correct.  it's just the new gen phones that support it.

and your right.

Scott

On Thu, Feb 21, 2008 at 9:46 AM, Jonathan Charles <jonvoip at gmail.com> wrote:

> That blows.
>
>
> Jonathan
>
> On Thu, Feb 21, 2008 at 11:28 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > I'm not seeing the feature available on a 7961 on my server either so
> >  I suspect it's only available for the 7942/45/62/65 phones.
> >
> >  -Ryan
> >
> >
> >
> >  On Feb 21, 2008, at 12:15 PM, Jonathan Charles wrote:
> >
> >  Yeah, I checked the bug, but I don't see any reference to ehook or
> >  wireless on the phone, Enterprise Params or Service Params... using a
> >  7961...
> >
> >
> >
> >  Jonathan
> >
> >  On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
> >  wrote:
> >  > Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1 which was
> >  >  posted late November last year.
> >  >
> >  >  -Ryan
> >  >
> >  >
> >  >
> >  >  On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
> >  >
> >  >  So, what about CCM 5.1.3 and 7961s?
> >  >
> >  >
> >  >
> >  >  Jonathan
> >  >
> >  >  On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com>
> >  >  wrote:
> >  >> yes. sr6a added it... sr5b did not have it.
> >  >>
> >  >> Thanks
> >  >>
> >  >> scott
> >  >>
> >  >>
> >  >>
> >  >> On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:
> >  >>
> >  >>>
> >  >>> So you have the checkbox/dropdown now?
> >  >>>
> >  >>> /Wes
> >  >>>
> >  >>>
> >  >>>
> >  >>>
> >  >>> Scott Voll wrote:
> >  >>>
> >  >>> to come full around on this. I just got off the phone with Jabra.
> >  >>>
> >  >>> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2,
> >  >>> phone model
> >  >> 7942,45,62,65,75
> >  >>>
> >  >>> and according to their web page (the 9120)  which I just found out
> >  >>> is only
> >  >> supported in EU not US.  So they are going to trade me my 9120's
> >  >> for 9350's.
> >  >>>
> >  >>> So if anyone else comes up with this issue the should hopefully
> >  >>> find this
> >  >> on a google search.
> >  >>>
> >  >>> Scott
> >  >>>
> >  >>>
> >  >>>
> >  >>> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
> >  >>>
> >  >>>>
> >  >>>> Hmm,
> >  >>>>
> >  >>>> Phone config is only updated in 2 ways:
> >  >>>> 1. newer version of CM
> >  >>>> 2. device pack that include new device specific configuration
> >  >>>>
> >  >>>> I checked my 6.0 server and found the box in question.  It is
> >  >>>> called
> >  >> "Wireless Headset Hookswitch Control" and it is listed in the
> section
> >  >> "Product Specific Configuration Layout".
> >  >>>>
> >  >>>> So, *IF* this feature is/can be backported to CM 4.1(3) then you
> >  >>>> would
> >  >> have to install the correct device pack to add support for this
> >  >> device and
> >  >> feature.  Simply installing/uploading the phone load will be
> >  >> inadequate as
> >  >> database modification is required.
> >  >>>>
> >  >>>> Looking further, 4.1(3)sr6a is available on Cisco.com<http://cisco.com/>.
> SR's
> >  >>>> typically
> >  >> include device packs.  On the CM4.1 download page the SR is the
> >  >> newest
> >  >> posted software.  In the SR readme it indicates several 'fixes' for
> >  >> 7965
> >  >> including adding support. It also includes 7965 device load
> >  >> SCCP45.8-3-3SRS2.
> >  >>>>
> >  >>>> I would start by installing sr6 or the equivalent device pack
> >  >>>> and go
> >  >> from there.
> >  >>>>
> >  >>>> /Wes
> >  >>>>
> >  >>>>
> >  >>>>
> >  >>>> Scott Voll wrote:
> >  >>>>
> >  >>>>
> >  >>>>
> >  >>>> So We just bought a 7965 and the jabra HHC device.  I have it all
> >  >> connected and can't get it working.
> >  >>>>
> >  >>>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So
> that
> >  >> requirement is fullfilled.
> >  >>>>
> >  >>>> So I get a hold of my SE and he throws me a bone and lets me know
> >  >>>> I need
> >  >> to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.
> >  >> It is not
> >  >> there unless it's called something else.  (I've also looked through
> >  >> the
> >  >> service parameters and enterprise parameters with no avail) The
> >  >> doc's my SE
> >  >> had referred to 6.x i believe.  He also included that I should be
> >  >> able to
> >  >> see this on the phone under setting --> Device config --> media
> >  >> config -->
> >  >> 11 headset hookswitch control and it IS set to disable.  I unlock
> >  >> the phone
> >  >> and it does not give me an option to enable.
> >  >>>>
> >  >>>>
> >  >> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
> >  >> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
> >  >>>>
> >  >>>> my understanding is that 4.1.3 is supported.  Can someone on the
> >  >>>> tac
> >  >> side throw me another bone?
> >  >>>>
> >  >>>> TIA
> >  >>>>
> >  >>>> Scott________________________________
> >  >>
> >  >>>>
> >  >>>> _______________________________________________
> >  >>>> cisco-voip mailing list
> >  >>>> cisco-voip at puck.nether.net
> >  >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> >  >>>>
> >  >>>>
> >  >>>
> >  >>>
> >  >>
> >  >>
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> >  >>
> >  >>
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> >
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