[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Jonathan Charles]

That blows.


Jonathan

On Thu, Feb 21, 2008 at 11:28 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> I'm not seeing the feature available on a 7961 on my server either so
>  I suspect it's only available for the 7942/45/62/65 phones.
>
>  -Ryan
>
>
>
>  On Feb 21, 2008, at 12:15 PM, Jonathan Charles wrote:
>
>  Yeah, I checked the bug, but I don't see any reference to ehook or
>  wireless on the phone, Enterprise Params or Service Params... using a
>  7961...
>
>
>
>  Jonathan
>
>  On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>
>  wrote:
>  > Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1 which was
>  >  posted late November last year.
>  >
>  >  -Ryan
>  >
>  >
>  >
>  >  On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
>  >
>  >  So, what about CCM 5.1.3 and 7961s?
>  >
>  >
>  >
>  >  Jonathan
>  >
>  >  On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com>
>  >  wrote:
>  >> yes. sr6a added it... sr5b did not have it.
>  >>
>  >> Thanks
>  >>
>  >> scott
>  >>
>  >>
>  >>
>  >> On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:
>  >>
>  >>>
>  >>> So you have the checkbox/dropdown now?
>  >>>
>  >>> /Wes
>  >>>
>  >>>
>  >>>
>  >>>
>  >>> Scott Voll wrote:
>  >>>
>  >>> to come full around on this. I just got off the phone with Jabra.
>  >>>
>  >>> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2,
>  >>> phone model
>  >> 7942,45,62,65,75
>  >>>
>  >>> and according to their web page (the 9120)  which I just found out
>  >>> is only
>  >> supported in EU not US.  So they are going to trade me my 9120's
>  >> for 9350's.
>  >>>
>  >>> So if anyone else comes up with this issue the should hopefully
>  >>> find this
>  >> on a google search.
>  >>>
>  >>> Scott
>  >>>
>  >>>
>  >>>
>  >>> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
>  >>>
>  >>>>
>  >>>> Hmm,
>  >>>>
>  >>>> Phone config is only updated in 2 ways:
>  >>>> 1. newer version of CM
>  >>>> 2. device pack that include new device specific configuration
>  >>>>
>  >>>> I checked my 6.0 server and found the box in question.  It is
>  >>>> called
>  >> "Wireless Headset Hookswitch Control" and it is listed in the section
>  >> "Product Specific Configuration Layout".
>  >>>>
>  >>>> So, *IF* this feature is/can be backported to CM 4.1(3) then you
>  >>>> would
>  >> have to install the correct device pack to add support for this
>  >> device and
>  >> feature.  Simply installing/uploading the phone load will be
>  >> inadequate as
>  >> database modification is required.
>  >>>>
>  >>>> Looking further, 4.1(3)sr6a is available on Cisco.com. SR's
>  >>>> typically
>  >> include device packs.  On the CM4.1 download page the SR is the
>  >> newest
>  >> posted software.  In the SR readme it indicates several 'fixes' for
>  >> 7965
>  >> including adding support. It also includes 7965 device load
>  >> SCCP45.8-3-3SRS2.
>  >>>>
>  >>>> I would start by installing sr6 or the equivalent device pack
>  >>>> and go
>  >> from there.
>  >>>>
>  >>>> /Wes
>  >>>>
>  >>>>
>  >>>>
>  >>>> Scott Voll wrote:
>  >>>>
>  >>>>
>  >>>>
>  >>>> So We just bought a 7965 and the jabra HHC device.  I have it all
>  >> connected and can't get it working.
>  >>>>
>  >>>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that
>  >> requirement is fullfilled.
>  >>>>
>  >>>> So I get a hold of my SE and he throws me a bone and lets me know
>  >>>> I need
>  >> to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.
>  >> It is not
>  >> there unless it's called something else.  (I've also looked through
>  >> the
>  >> service parameters and enterprise parameters with no avail) The
>  >> doc's my SE
>  >> had referred to 6.x i believe.  He also included that I should be
>  >> able to
>  >> see this on the phone under setting --> Device config --> media
>  >> config -->
>  >> 11 headset hookswitch control and it IS set to disable.  I unlock
>  >> the phone
>  >> and it does not give me an option to enable.
>  >>>>
>  >>>>
>  >> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
>  >> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
>  >>>>
>  >>>> my understanding is that 4.1.3 is supported.  Can someone on the
>  >>>> tac
>  >> side throw me another bone?
>  >>>>
>  >>>> TIA
>  >>>>
>  >>>> Scott________________________________
>  >>
>  >>>>
>  >>>> _______________________________________________
>  >>>> cisco-voip mailing list
>  >>>> cisco-voip at puck.nether.net
>  >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>  >>>>
>  >>>>
>  >>>
>  >>>
>  >>
>  >>
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