[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Ryan Ratliff]

I'm not seeing the feature available on a 7961 on my server either so  
I suspect it's only available for the 7942/45/62/65 phones.

-Ryan

On Feb 21, 2008, at 12:15 PM, Jonathan Charles wrote:

Yeah, I checked the bug, but I don't see any reference to ehook or
wireless on the phone, Enterprise Params or Service Params... using a
7961...



Jonathan

On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com>  
wrote:
> Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1 which was
>  posted late November last year.
>
>  -Ryan
>
>
>
>  On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
>
>  So, what about CCM 5.1.3 and 7961s?
>
>
>
>  Jonathan
>
>  On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com>
>  wrote:
>> yes. sr6a added it... sr5b did not have it.
>>
>> Thanks
>>
>> scott
>>
>>
>>
>> On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:
>>
>>>
>>> So you have the checkbox/dropdown now?
>>>
>>> /Wes
>>>
>>>
>>>
>>>
>>> Scott Voll wrote:
>>>
>>> to come full around on this. I just got off the phone with Jabra.
>>>
>>> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2,
>>> phone model
>> 7942,45,62,65,75
>>>
>>> and according to their web page (the 9120)  which I just found out
>>> is only
>> supported in EU not US.  So they are going to trade me my 9120's
>> for 9350's.
>>>
>>> So if anyone else comes up with this issue the should hopefully
>>> find this
>> on a google search.
>>>
>>> Scott
>>>
>>>
>>>
>>> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
>>>
>>>>
>>>> Hmm,
>>>>
>>>> Phone config is only updated in 2 ways:
>>>> 1. newer version of CM
>>>> 2. device pack that include new device specific configuration
>>>>
>>>> I checked my 6.0 server and found the box in question.  It is  
>>>> called
>> "Wireless Headset Hookswitch Control" and it is listed in the section
>> "Product Specific Configuration Layout".
>>>>
>>>> So, *IF* this feature is/can be backported to CM 4.1(3) then you
>>>> would
>> have to install the correct device pack to add support for this
>> device and
>> feature.  Simply installing/uploading the phone load will be
>> inadequate as
>> database modification is required.
>>>>
>>>> Looking further, 4.1(3)sr6a is available on Cisco.com. SR's
>>>> typically
>> include device packs.  On the CM4.1 download page the SR is the  
>> newest
>> posted software.  In the SR readme it indicates several 'fixes' for
>> 7965
>> including adding support. It also includes 7965 device load
>> SCCP45.8-3-3SRS2.
>>>>
>>>> I would start by installing sr6 or the equivalent device pack  
>>>> and go
>> from there.
>>>>
>>>> /Wes
>>>>
>>>>
>>>>
>>>> Scott Voll wrote:
>>>>
>>>>
>>>>
>>>> So We just bought a 7965 and the jabra HHC device.  I have it all
>> connected and can't get it working.
>>>>
>>>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that
>> requirement is fullfilled.
>>>>
>>>> So I get a hold of my SE and he throws me a bone and lets me know
>>>> I need
>> to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.
>> It is not
>> there unless it's called something else.  (I've also looked through
>> the
>> service parameters and enterprise parameters with no avail) The
>> doc's my SE
>> had referred to 6.x i believe.  He also included that I should be
>> able to
>> see this on the phone under setting --> Device config --> media
>> config -->
>> 11 headset hookswitch control and it IS set to disable.  I unlock
>> the phone
>> and it does not give me an option to enable.
>>>>
>>>>
>> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
>> 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
>>>>
>>>> my understanding is that 4.1.3 is supported.  Can someone on the  
>>>> tac
>> side throw me another bone?
>>>>
>>>> TIA
>>>>
>>>> Scott________________________________
>>
>>>>
>>>> _______________________________________________
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>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>>
>>
>>
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