[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

[Jonathan Charles]

Yeah, I checked the bug, but I don't see any reference to ehook or
wireless on the phone, Enterprise Params or Service Params... using a
7961...



Jonathan

On Thu, Feb 21, 2008 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Look at the versions CSCsl35182 was fixed in - 5.1.3.1107-1 which was
>  posted late November last year.
>
>  -Ryan
>
>
>
>  On Feb 21, 2008, at 11:54 AM, Jonathan Charles wrote:
>
>  So, what about CCM 5.1.3 and 7961s?
>
>
>
>  Jonathan
>
>  On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com>
>  wrote:
>  > yes. sr6a added it... sr5b did not have it.
>  >
>  > Thanks
>  >
>  > scott
>  >
>  >
>  >
>  > On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com> wrote:
>  >
>  >>
>  >> So you have the checkbox/dropdown now?
>  >>
>  >> /Wes
>  >>
>  >>
>  >>
>  >>
>  >> Scott Voll wrote:
>  >>
>  >> to come full around on this. I just got off the phone with Jabra.
>  >>
>  >> I had all the requirements. CM 4.1.3sr6a.  Firmware 8.3.3sr2,
>  >> phone model
>  > 7942,45,62,65,75
>  >>
>  >> and according to their web page (the 9120)  which I just found out
>  >> is only
>  > supported in EU not US.  So they are going to trade me my 9120's
>  > for 9350's.
>  >>
>  >> So if anyone else comes up with this issue the should hopefully
>  >> find this
>  > on a google search.
>  >>
>  >> Scott
>  >>
>  >>
>  >>
>  >> On Wed, Feb 13, 2008 at 9:30 AM, Wes Sisk <wsisk at cisco.com> wrote:
>  >>
>  >>>
>  >>> Hmm,
>  >>>
>  >>> Phone config is only updated in 2 ways:
>  >>> 1. newer version of CM
>  >>> 2. device pack that include new device specific configuration
>  >>>
>  >>> I checked my 6.0 server and found the box in question.  It is called
>  > "Wireless Headset Hookswitch Control" and it is listed in the section
>  > "Product Specific Configuration Layout".
>  >>>
>  >>> So, *IF* this feature is/can be backported to CM 4.1(3) then you
>  >>> would
>  > have to install the correct device pack to add support for this
>  > device and
>  > feature.  Simply installing/uploading the phone load will be
>  > inadequate as
>  > database modification is required.
>  >>>
>  >>> Looking further, 4.1(3)sr6a is available on Cisco.com. SR's
>  >>> typically
>  > include device packs.  On the CM4.1 download page the SR is the newest
>  > posted software.  In the SR readme it indicates several 'fixes' for
>  > 7965
>  > including adding support. It also includes 7965 device load
>  > SCCP45.8-3-3SRS2.
>  >>>
>  >>> I would start by installing sr6 or the equivalent device pack and go
>  > from there.
>  >>>
>  >>> /Wes
>  >>>
>  >>>
>  >>>
>  >>> Scott Voll wrote:
>  >>>
>  >>>
>  >>>
>  >>> So We just bought a 7965 and the jabra HHC device.  I have it all
>  > connected and can't get it working.
>  >>>
>  >>> So I read that I need firmware 8.3.3, so I load 8.3.3sr2S.  So that
>  > requirement is fullfilled.
>  >>>
>  >>> So I get a hold of my SE and he throws me a bone and lets me know
>  >>> I need
>  > to enable it on the Phone config page.  I'm running CM 4.1.3sr5d.
>  > It is not
>  > there unless it's called something else.  (I've also looked through
>  > the
>  > service parameters and enterprise parameters with no avail) The
>  > doc's my SE
>  > had referred to 6.x i believe.  He also included that I should be
>  > able to
>  > see this on the phone under setting --> Device config --> media
>  > config -->
>  > 11 headset hookswitch control and it IS set to disable.  I unlock
>  > the phone
>  > and it does not give me an option to enable.
>  >>>
>  >>>
>  > http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/
>  > 8_3_3_sr2/english/release/notes/75833sr2.html#wp136125
>  >>>
>  >>> my understanding is that 4.1.3 is supported.  Can someone on the tac
>  > side throw me another bone?
>  >>>
>  >>> TIA
>  >>>
>  >>> Scott________________________________
>  >
>  >>>
>  >>> _______________________________________________
>  >>> cisco-voip mailing list
>  >>> cisco-voip at puck.nether.net
>  >>> https://puck.nether.net/mailman/listinfo/cisco-voip
>  >>>
>  >>>
>  >>
>  >>
>  >
>  >
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