[cisco-voip] record calls incoming and outbound
Matthew Saskin
matt at saskin.net
Fri Feb 22 12:39:07 EST 2008
You also have to consider the relative "cost" of a SPAN port. While not
taxing on the device doing the SPAN itself, many platforms limit the
number of spans that can be configured, and often times they are hot
commodities taken up by security groups for IDS/IPS boxes, etc...
-matt
Ryan Ratliff wrote:
> Well the RTP has to get to the recording device either unicast or via
> span. If you have bandwidth concerns I think this will actually save
> you bandwidth since you don't have signalling, etc going to the
> recording server's port as well as the RTP.
>
> -Ryan
>
>
> On Feb 22, 2008, at 11:50 AM, Nick wrote:
>
> Ryan
>
> If there is dual RTP streams won't this use twice the amount of
> bandwidth than a call that is not being recorded, so therefore not as
> efficient.
>
>
>
>
> On 18/02/2008, *Ryan Ratliff* <rratliff at cisco.com
> <mailto:rratliff at cisco.com>> wrote:
>
> I don't know not having to span phone ports certainly sounds more
> efficient to me.
>
>
> You can read all you want about monitoring and recording in CUCM 6
> in the Features and Services Guide.
>
> */
> http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf
> /*
>
>
> */
> /*
>
> -Ryan
>
> On Feb 18, 2008, at 10:01 AM, Lelio Fulgenzi wrote:
>
> false advertising if you ask me then...
>
> ------------------------------------------------------------------------
>
> New Telephony Features
>
> Cisco Unified Communications Manager Version 6.0 includes
> several new telephony features:
>
> • Do Not Disturb-Allows the end user to turn off the ringer
>
> • Intercom-Provides an administrative assistant the ability to
> "whisper" to a manager
>
> • Audio Message Waiting Indicator-Increases the accessibility of
> message indication
>
> • Secure Conferencing-Provides media encryption to those on an
> Ad-Hoc conference call
>
> *_/• Call Recording-Offers a more efficient method to record
> calls/_*
>
> • Silent Monitoring-Uses that more efficient method to observe
> call center agents
>
> ------------------------------------------------------------------------
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Life expectancy would grow by leaps and bounds if green vegetables
> smelled as good as bacon."
> Doug Larson
>
>
> ----- Original Message -----
> From: "Matthew Saskin" <matt at saskin.net <mailto:matt at saskin.net>>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>>
> Cc: "Kathy Dupree" <KDupree at randolphcollege.edu
> <mailto:KDupree at randolphcollege.edu>>; <cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>>
> Sent: Monday, February 18, 2008 9:52 AM
> Subject: Re: [cisco-voip] record calls incoming and outbound
>
> > CM6 can't record calls by itself. What it allows you to do is
> have CM
> > direct a copy of an RTP stream to a secondary location (i.e.; a
> > recording server) instead of having to have your recording
> application
> > sitting on a SPAN port on the network.
> >
> > -matt
> >
> > Lelio Fulgenzi wrote:
> > > v6 seems to offer this service. not sure of the requirements.
> > >
> > >
> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7240/product_solution_overview0900aecd805e19e7.html
> > >
> > >
> --------------------------------------------------------------------------------
> > > Lelio Fulgenzi, B.A.
> > > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> > > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> > >
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > > "Life expectancy would grow by leaps and bounds if green vegetables
> > > smelled as good as bacon."
> > > Doug Larson
> > >
> > >
> > >
> > > ----- Original Message -----
> > > *From:* Kathy Dupree <mailto:KDupree at randolphcollege.edu>
> > > *To:* cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net> <mailto:cisco-voip at puck.nether.net>
> > > *Sent:* Monday, February 18, 2008 7:55 AM
> > > *Subject:* [cisco-voip] record calls incoming and outbound
> > >
> > > Good Morning, does anyone know if Call Manager has the capability
> > > to record calls? This is coming from our Security department.
> > > Thanks
> > >
> > >
> > >
> > > **
> > >
> > > *Katherine O. Dupree*
> > >
> > > *Telecommunications Support/Infrastructure Coordinator*
> > >
> > > *Randolph College***
> > >
> > > *2500 Rivermont Ave. *
> > >
> > > *Lynchburg, Va. 24503*
> > >
> > > *kdupree at randolphcollege.edu
> <mailto:*kdupree at randolphcollege.edu>
> <mailto:kdupree at randolphcollege.edu>*
> > >
> > > *(434) 947 8371*
> > >
> > >
> > >
> > >
> ------------------------------------------------------------------------
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> > > cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
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> > >
> > >
> ------------------------------------------------------------------------
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> >
> >
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