[cisco-voip] unified mobility and ipcc express

[Eric Pedersen]

Thanks for the info. I'll give it a try with IPCCX anyway when we get to
Callmanager 6.  When I saw a demo of Unified Mobility, it looked like CM
kept track of the call state for the external phone as it would for an
IP phone.

-----Original Message-----
From: Matthew Saskin [mailto:matt at saskin.net] 
Sent: February 22, 2008 1:59 PM
To: Scott Voll
Cc: Eric Pedersen; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] unified mobility and ipcc express

Definitely not supported.

Whether it will work or not...???  I'm more familiar with the IPCC 
Enterprise side - the default for that product is 7 seconds for a call 
to be delivered and answered.  In the past (and in a pinch) I've set up 
callmanager to route calls to agents at remote sites across the PSTN 
instead of the WAN, but the calls were still landing on their IP phone 
in a cluster that IPCC knows about, the only different is the actual 
call routing was occuring across the PSTN between sites.  In general it 
works, just the timer needs to be adjusted upwards.  I'm not sure how 
the adjustment works in IPCCx, but I'd imagine there's something
similar.

-matt

Scott Voll wrote:
> historically this would not work.  it would show up as a missed call
and 
> then put the agent into a not ready state.
>  
> And to add to that I would think you would also lose all historical
data.
>  
> No docs to confirm or deny this thou.
>  
> Scott
> 
> On Fri, Feb 22, 2008 at 12:45 PM, Eric Pedersen <eric.pedersen at sait.ca

> <mailto:eric.pedersen at sait.ca>> wrote:
> 
>     We will probably upgrade to CM 6.1 (from 5.1) in a couple months,
>     and I see that CM 6.x has Unified Mobility built-in.  Is it
possible
>     to use this to have ipcc express agents use their pstn phone to
>     receive calls?  I haven't been able to find any reference to this
>     being supported or not.
> 
>      
> 
> 
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