[cisco-voip] unified mobility and ipcc express

[Matthew Saskin]

Definitely not supported.

Whether it will work or not...???  I'm more familiar with the IPCC 
Enterprise side - the default for that product is 7 seconds for a call 
to be delivered and answered.  In the past (and in a pinch) I've set up 
callmanager to route calls to agents at remote sites across the PSTN 
instead of the WAN, but the calls were still landing on their IP phone 
in a cluster that IPCC knows about, the only different is the actual 
call routing was occuring across the PSTN between sites.  In general it 
works, just the timer needs to be adjusted upwards.  I'm not sure how 
the adjustment works in IPCCx, but I'd imagine there's something similar.

-matt

Scott Voll wrote:
> historically this would not work.  it would show up as a missed call and 
> then put the agent into a not ready state.
>  
> And to add to that I would think you would also lose all historical data.
>  
> No docs to confirm or deny this thou.
>  
> Scott
> 
> On Fri, Feb 22, 2008 at 12:45 PM, Eric Pedersen <eric.pedersen at sait.ca 
> <mailto:eric.pedersen at sait.ca>> wrote:
> 
>     We will probably upgrade to CM 6.1 (from 5.1) in a couple months,
>     and I see that CM 6.x has Unified Mobility built-in.  Is it possible
>     to use this to have ipcc express agents use their pstn phone to
>     receive calls?  I haven't been able to find any reference to this
>     being supported or not.
> 
>      
> 
> 
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