[cisco-voip] CME 3.3 7060 working, 7970 broken, leap year?

Fri Feb 29 13:47:51 EST 2008

CSCed37125

  Symptoms:

    The 7970 IP Phone will be stuck at the Cisco Logo screen or otherwise be 
    locked up.

    Conditions:
 (   
  The date is January 1st, 2004
  -or-
  The date is on or after February 29, 2004
  -or-
  The date is February 29, 2008
 )
 -and- 
 (
  7970 model phone running 5.x phone load before 5.0(3).
  -or-
  7970 model phone running 6.x phone load.
 )   
    Workaround:

   Upgrade 7970 to Phone Load 8.x.
   Individual phone loads are available here to registered Cisco.com users: 
   http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

   All base CM releases include fixed phone load versions except CM4.1(3):
   6.1(1) fixed
   6.0(1) fixed
   5.1(3) fixed
   5.1(2) fixed
   5.0(4) fixed
   4.2(3) fixed
   4.2(1) fixed
   4.1(3) broken in base version but fixed in all subsequent SR and devpacks.

   4.1(3) SR and devicepacks are available here to registered Cisco.com users:
   http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-41

   Default phone loads per CM version are documented in the Cisco Unified
   Communications Manager Software Compatibility Matrix located here:

 http://cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html

Lawrence E. Bakst wrote:
> CME 3.3. All of a sudden my 7970 phones have stopped working. The 7960's are fine.
>
> The 7970's are all showing a date of 4/20/05 and time of 7:12 pm and they aren't  updating the time. This has got to be the biggest clue. Time on 7960's and all the routers are fine. The routers all run ntp.
>
> The load file for the 7970's is "TERM70.6-0-3SR1S.LOADS". I compared the MD5 checksums on all the files between the router and a computer where the images are stored and they are all the same. So the loads aren't corrupted.
>
> The 7970 phones appear to register OK, but some of the buttons don't work, such as any of the line appearances, NewCall, and so on. I can dial the bad 7970's from the good 7960's and they ring but I can't pick up the line. Outside calls also ring.
>
> My config hasn't changed in a long time and a diff to a saved version shows them to be the same.
>
> I wonder if this has anything to do with the leap year and the extra day in Feb. The 7970's all seem to have all died right around the PST time of 4:00 pm which is when the GMT rollover to the 29th occurred. This is actually my best guess as to what the problem is and given the history these phones have with dates and times, I really think that could be it.
>
> Other than that I am really clueless. This config has been working for years. Does anyone have any ideas?
>
> Does anyone know of a latter load that might work with CME 3.3? I tried some latter loads the last time around and they didn't work.
>
> Best,
>
> leb
>
> chatter#show ephone registered 
>
>
> ephone-1 Mac:000F.8F16.DAAB TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.131 50348 Telecaster 7960  keepalive 160 max_line 6
> button 1: dn 14 number 212 CH1   IDLE         overlay 
> button 2: dn 22 number 220 CH1   IDLE         shared 
> button 3: dn 1  number 201 CH1   IDLE         shared 
> button 4: dn 2  number 202 CH1   IDLE         feature-ring shared 
> button 5: dn 3  number 203 CH1   IDLE         silent-ring shared 
> button 6: dn 4  number 204 CH1   IDLE         silent-ring shared 
> overlay 1: 14(212) 15(212) 
> paging-dn 30
>
>
> ephone-2 Mac:000D.ED91.3780 TCP socket:[1] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.132 49974 Telecaster 7960  keepalive 160 max_line 6
> button 1: dn 20 number 215 CH1   IDLE         overlay 
> button 2: dn 22 number 220 CH1   IDLE         shared 
> button 3: dn 1  number 201 CH1   IDLE         silent-ring shared 
> button 4: dn 2  number 202 CH1   IDLE         feature-ring shared 
> button 5: dn 3  number 203 CH1   IDLE         silent-ring shared 
> button 6: dn 4  number 204 CH1   IDLE         silent-ring shared 
> overlay 1: 20(215) 21(215) 
> paging-dn 30
>
>
> ephone-3 Mac:0013.1A41.9AF8 TCP socket:[3] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.133 2135 7970   keepalive 21 max_line 8
> button 1: dn 12 number 211 CH1   IDLE         shared 
> button 2: dn 13 number 211 CH1   IDLE         shared 
> button 3: dn 22 number 220 CH1   IDLE         shared 
> button 4: dn 1  number 201 CH1   IDLE         shared 
> button 5: dn 2  number 202 CH1   IDLE         feature-ring shared 
> button 6: dn 3  number 203 CH1   IDLE         shared 
> button 7: dn 4  number 204 CH1   IDLE         shared 
> button 8: dn 34 number 280 CH1   IDLE         monitor-ring 
> paging-dn 30
>
>
> ephone-6 Mac:0013.19DF.D586 TCP socket:[2] activeLine:0 REGISTERED in SCCP ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:192.168.0.136 2679 7970   keepalive 159 max_line 8
> button 1: dn 16 number 213 CH1   IDLE         
> button 2: dn 17 number 213 CH1   IDLE         
> button 3: dn 22 number 220 CH1   IDLE         shared 
> button 4: dn 12 number 211 CH1   IDLE         overlay shared 
> button 5: dn 1  number 201 CH1   IDLE         shared 
> button 6: dn 2  number 202 CH1   IDLE         feature-ring shared 
> button 7: dn 3  number 203 CH1   IDLE         shared 
> button 8: dn 4  number 204 CH1   IDLE         shared 
> overlay 4: 12(211) 13(211) 
> paging-dn 30
>
> chatter# 
>
>
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