[cisco-voip] IPCC agents Drop Calls

[CarlosOrtiz at bayviewfinancial.com]

We have a couple of remote locations that are experiencing dropped calls 
VERY intermittently (Can be 2-3 weeks apart then you see a couple in a 
day).  The users that report the issue are always IPCC agents that are 
taking inbound calls that originate at our central site, cross the WAN and 
terminate at the remote location.  I know there are a lot of variables 
here but just wanted to see if anyone has come across this issue and can 
provide some insight.

Carlos
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