[cisco-voip] IPCC agents Drop Calls

[Scott Voll]

have you enabled the traces and seen what the reason code for the drop is?

Scott

On Jan 4, 2008 8:27 AM, <CarlosOrtiz at bayviewfinancial.com> wrote:

>
> We have a couple of remote locations that are experiencing dropped calls
> VERY intermittently (Can be 2-3 weeks apart then you see a couple in a day).
>  The users that report the issue are always IPCC agents that are taking
> inbound calls that originate at our central site, cross the WAN and
> terminate at the remote location.  I know there are a lot of variables here
> but just wanted to see if anyone has come across this issue and can provide
> some insight.
>
> Carlos
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