[cisco-voip] IPCC agents Drop Calls

[CarlosOrtiz at bayviewfinancial.com]

No.  Are you talking about detailed CCM traces?  I was just about to open 
a TAC case because we just had reports of 3 or so dropped calls at the 
same site.

Carlos



"Scott Voll" <svoll.voip at gmail.com> 
01/04/2008 11:59 AM

To
CarlosOrtiz at bayviewfinancial.com
cc
cisco-voip at puck.nether.net
Subject
Re: [cisco-voip] IPCC agents Drop Calls






have you enabled the traces and seen what the reason code for the drop is?
 
Scott

On Jan 4, 2008 8:27 AM, <CarlosOrtiz at bayviewfinancial.com> wrote:

We have a couple of remote locations that are experiencing dropped calls 
VERY intermittently (Can be 2-3 weeks apart then you see a couple in a 
day).  The users that report the issue are always IPCC agents that are 
taking inbound calls that originate at our central site, cross the WAN and 
terminate at the remote location.  I know there are a lot of variables 
here but just wanted to see if anyone has come across this issue and can 
provide some insight. 

Carlos
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