[cisco-voip] IPCC agents Drop Calls

[Scott Voll]

look at your CDR for the OrigCause_Value and then look at this:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806c22b5.html#wp144513

See what it says?  also look at DestCause_Value
Scott
On Jan 4, 2008 9:06 AM, <CarlosOrtiz at bayviewfinancial.com> wrote:

>
> No.  Are you talking about detailed CCM traces?  I was just about to open
> a TAC case because we just had reports of 3 or so dropped calls at the same
> site.
>
> Carlos
>
>
>   *"Scott Voll" <svoll.voip at gmail.com>*
>
> 01/04/2008 11:59 AM
>    To
> CarlosOrtiz at bayviewfinancial.com  cc
>  cisco-voip at puck.nether.net
>  Subject
> Re: [cisco-voip] IPCC agents Drop Calls
>
>
>
>
> have you enabled the traces and seen what the reason code for the drop is?
>
> Scott
>
> On Jan 4, 2008 8:27 AM, <*CarlosOrtiz at bayviewfinancial.com*<CarlosOrtiz at bayviewfinancial.com>>
> wrote:
>
> We have a couple of remote locations that are experiencing dropped calls
> VERY intermittently (Can be 2-3 weeks apart then you see a couple in a day).
>  The users that report the issue are always IPCC agents that are taking
> inbound calls that originate at our central site, cross the WAN and
> terminate at the remote location.  I know there are a lot of variables here
> but just wanted to see if anyone has come across this issue and can provide
> some insight.
>
> Carlos
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