[cisco-voip] Fw: End-of-Sale Announcement for Cisco Unified Communications Manager Version 5.0

Thu Jan 10 10:20:32 EST 2008

Well since you (as the customer using said contract) would basically  
be employing the DE(s) needed to maintain that software I can't  
fathom the costs associated with such a contract.   Not to mention  
the training costs to bring new TAC CSEs up to speed on whatever old  
version of CM you are running.    I'd be willing to bet the number of  
people working in the US TAC that have actually seen a CM 3.1 web  
interface could be counted without using your toes.   This is a  
pretty brutal job at times and we have a lot of turnover.

To be honest though I don't know of any reason why you shouldn't  
expect 15 year old code to work.   The mere fact that it runs on a  
software platform means that security updates are out of the question  
after a certain point.  Luckily you can mitigate that part with  
firewalls, etc.   The really hard part would be maintaining hardware  
support from whatever PC vendor your CM is running on.

-Ryan

On Jan 10, 2008, at 10:07 AM, Lelio Fulgenzi wrote:

I think there should be a new support level introduced. Something  
that allows a customer to run a version for a longer period of time,  
knowing the limitations with that.

I think security updates and bugs that cause the system to crash or  
whatever should be included, and of course support from the TAC.

I don't think anyone would expect feature updates etc for 15 year old  
code, but it should still continue to work.

----- Original Message -----
From: Craig Staffin
To: Ryan Ratliff
Cc: Lelio Fulgenzi ; Cisco VoIPoE List
Sent: Thursday, January 10, 2008 10:04 AM
Subject: Re: [cisco-voip] Fw: End-of-Sale Announcement for Cisco  
Unified Communications Manager Version 5.0

Ryan,

Although I do agree with the support side it is really hard to tell a  
customer who has been on an Avaya PBX for 15 to 20 years that they  
need to upgrade in 4-5 because it is no longer supported.  Normally  
that does not turn into a very fun meeting.

Just my .02
Craig

On Jan 10, 2008 8:32 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
If you look at the release schedule we've got for CUCM 4-5 years is  
forever.   Not that I think you'll see an EOL announcement for 5.1  
any time soon but we have to get these out now so that we can stop  
supporting them down the road.    It's just part of the product's  
life cycle and I for one am ecstatic that they (the business unit  
that owns CUCM) are doing it right now.   For a long time we were  
supporting everything 3.0 and later which was a nightmare.

-Ryan

On Jan 10, 2008, at 9:18 AM, Lelio Fulgenzi wrote:

Will the .1 versions have a bit more life out of them? Granted 5 was  
the first foree into the linux world, but with 6 and 7 they should be  
stable enough to be maintained for a relatively long period no?
----- Original Message -----
From: Ryan Ratliff
To:  Craig Staffin
Cc: Lelio Fulgenzi ;  Cisco VoIPoE List
Sent: Thursday, January 10, 2008 9:10 AM
Subject: Re: [cisco-voip] Fw: End-of-Sale Announcement for Cisco  
Unified Communications Manager Version 5.0

I can't imagine anyone still running 5.0 in production today, much  
less 4 years from now.

-Ryan

On Jan 9, 2008, at 9:42 PM, Craig Staffin wrote:

Yeah definatly a little surprised

Although 5 was not the most stable version so my guess is that they  
are pushing people to upgrade to 5.1 or 6 so that they are on a more  
stable platform

Craig

On Jan 9, 2008 6:56 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
Is anyone else surprised by this EOL announcement? It sounded like they
EOL'ed 4.1 b/c of Windows 2000, so I was under the impression that  
with the
linux platform they wouldn't have to EOL these things so quickly.

Granted, everyone is "saying" that upgrades are going to be easier, but
there are still some wrinkles to iron out from the sounds of it. And  
really,
only three and a half years away from the EOL announcement the product
becomes end of support? According to the doc, v5 was released in  
March 17,
2006 - but really - who's gonna install it within a year on a production
network? so really, you only get 4 years out of it and you are forced to
upgrade.

I'm not sure I'm buying into this practice.

I think you should be able to run a telephone system for longer than  
3 -4
years without being forced to upgrade.

my two cents.

------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Life expectancy would grow by leaps and bounds if green vegetables  
smelled
as good as bacon."
Doug Larson

----- Original Message -----
From: "Cisco Product Alert Tool" <cco-pat- 
bouncehandler at external.cisco.com>
To: <lelio at uoguelph.ca >
Sent: Wednesday, January 09, 2008 6:44 PM
Subject: End-of-Sale Announcement for Cisco Unified Communications  
Manager
Version 5.0

 > Message Type : End-of-sales/ End-of-life announcement
 >
 > Cisco announces the end-of-sale date for Cisco Unified Communications
 > Manager Version 5.0.
 > The last day to order the affected product(s) is June 30, 2008.  
Customers
 > with active service
 > contracts will continue to receive support from the Cisco Technical
 > Assistance Center (TAC) as
 > shown in Table 1 of the EoL bulletin.
 >
 >
 >
 >
 >
 > For more details, refer to:
 > http://www.cisco.com/en/US/products/sw/voicesw/ps556/ 
prod_eol_notice0900aecd807329a8.html
 >
 > This email has been sent to lelio at uoguelph.ca.
 > You are receiving this notice because you subscribed to the Cisco  
Product
 > Alert Tool (PAT) and created the following profile(s):
 > ac-one
 >
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-- 
Craig Staffin
Craig at staffin.org
(H) 262-437-7313
(C) 262-613-6003
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Craig Staffin
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(C) 262-613-6003

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