[cisco-voip] Call Manager Attendant Console

[Ryan Ratliff]

The TCD service on the CM server builds the corporatedirectory.txt  
file nightly I believe.  The AC client reads from this file for it's  
directory information.

You can bounce TCD to force it to rebuild the file but this will take  
out your AC pilot points and your users.

-Ryan

On Jan 15, 2008, at 4:26 PM, Kathy Dupree wrote:

Does anyone use the Cisco Call Manager Attendant Console software  
release 1.4 (1)?  I am trying to figure out how the users are getting  
into the software.  I know that Call Manager and Active Directory  
talk and when someone’s extension number is changed in AD it shows  
the change in Call Manager immediately but it is not an immediate  
change in the Attendant Console software.  The Corporate Directory on  
the phone also has the change.  I have experienced this before and I  
think tomorrow it will update but I am wondering if there is a  
setting somewhere to make it an immediate change in the Attendant  
console software as well.  This causes problems for the console  
attendant when they have wrong extension numbers for people that get  
phone calls.  Any ideas?   Thanks



Katherine O. Dupree

Telecommunications Support/Infrastructure Coordinator

Randolph College

2500 Rivermont Ave.

Lynchburg, Va.  24503

Main 243

kdupree at randolphcollege.edu

(434) 947 8371



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