[cisco-voip] CCM6 MOH

[Ryan Ratliff]

Troubleshoot this like any one-way audio issue.  When you hear the dead air,
press the ? Button twice on the phone.  Are you receiving any packets?  Are
you losing packets or discarding packets?   If you are getting packets then
IPVMSA is probably at fault.  Get a sniffer capture at the phone + detailed
IPVMSA and CCM traces from the appropriate servers and open a TAC SR.

If you aren't getting packets then you need to find out why.  This may
involve sniffing at the CM server to see if it is still sending packets.
Look at RTMT perfmon stats to see if the MOH resource is getting released
for some reason.   


-Ryan 
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
Sent: Thursday, January 17, 2008 12:35 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCM6 MOH

We are having the similar issue, using 6.01a, it changes and will work one
time, then when you change the MOH source it won't work on the gateway but
work between extensions and vis versa.  

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
Sent: Thursday, January 17, 2008 9:05 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] CCM6 MOH

So, I just deployed a CCM 6.01a cluster and MOH does not work... well it
sort of does...

If you put people on hold, you get dead air... if you reset the IP Voice
Media Streaming App, and put someone on hold within 5 seconds, they get MOH,
resume the call after 5 seconds (or put someone on hold more than 5 seconds
after you have reset it), and they get dead air again..

Any ideas? Bug?



Jonathan
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