[cisco-voip] CCM6 MOH

[Jonathan Charles]

One way audio I would troubleshoot as a routing issue... However, MOH
does, in fact, work for a few seconds... and if you get put on hold in
that window, you hear music indefinitely.

However, if you are put on hold after that 5 seconds, you hear
nothing.... I have even tried this with the same call... reset IPVMSA,
get MOH, after a minute, resume and place on hold again, and they get
dead air...

This is really strange, and the IPVMSA service is still running.



Jonathan

On Jan 17, 2008 11:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Troubleshoot this like any one-way audio issue.  When you hear the dead air,
> press the ? Button twice on the phone.  Are you receiving any packets?  Are
> you losing packets or discarding packets?   If you are getting packets then
> IPVMSA is probably at fault.  Get a sniffer capture at the phone + detailed
> IPVMSA and CCM traces from the appropriate servers and open a TAC SR.
>
> If you aren't getting packets then you need to find out why.  This may
> involve sniffing at the CM server to see if it is still sending packets.
> Look at RTMT perfmon stats to see if the MOH resource is getting released
> for some reason.
>
>
> -Ryan
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
> Sent: Thursday, January 17, 2008 12:35 PM
> To: cisco-voip at puck.nether.net
>
> Subject: Re: [cisco-voip] CCM6 MOH
>
> We are having the similar issue, using 6.01a, it changes and will work one
> time, then when you change the MOH source it won't work on the gateway but
> work between extensions and vis versa.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
> Sent: Thursday, January 17, 2008 9:05 AM
> To: cisco-voip at puck-nether.net
> Subject: [cisco-voip] CCM6 MOH
>
> So, I just deployed a CCM 6.01a cluster and MOH does not work... well it
> sort of does...
>
> If you put people on hold, you get dead air... if you reset the IP Voice
> Media Streaming App, and put someone on hold within 5 seconds, they get MOH,
> resume the call after 5 seconds (or put someone on hold more than 5 seconds
> after you have reset it), and they get dead air again..
>
> Any ideas? Bug?
>
>
>
> Jonathan
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