[cisco-voip] IPCC Express Upgrade License

[Jonathan Charles]

There is no upgrade from IPCC 4.0 to 5.0, it is a complete reinstall
from scratch with no migration path.

You need to call TAC licensing back and tell them to rehome your IPCC
4.X license to IPCC 5.X... I just did this for a customer and it was a
pain in the butt, but they eventually did it.

Make sure you mention that you are retiring and killing off the 4.X box.


Jonathan


On Jan 17, 2008 7:56 AM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> Hi Folks,
>
> Has anyone here performed an "Upgrade" from IPCC Express 4.0(x) to 5.0.1? I
> have an upgrade license from cisco's licensing team, when I look at it in
> notepad it doesnt appear to specify actual features that we are licensed
> for, such as enhanced agent and HA. The instructions in the installation
> docs for 5.0 only address direct upgrades from 4.5 or using a license
> generator to go from 3.x to 5.
>
> How do my existing licenses transfer over? I've had some advice from an SE
> at Cisco on the upgrades and he thinks I will just add the upgrade license
> and then add the 4.0 licenses. This makes sense, but he didn't seem 100%
> sure and recommended I contact licensing again and see if they will just
> re-key me a complete license just in case (which hasn't panned out so far,
> they've just sent me a second upgrade license)
>
> Upgrading CCM and rebuilding IPCC this weekend so just trying to get this
> last duck in a row so it all goes relatively smoothly. If I didn't just jinx
> myself already.
>
> --
> Ed Leatherman
>  Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
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