[cisco-voip] IPCC Express Upgrade License

[Ed Leatherman]

Did they generate an actual IPCCX 5 license file for you? I've been through
two SR's now explaining exactly what you mentioned (that I am reinstalling
existing server to 5.0 from scratch, old version was 4.0 etc) and provided
the PAK from my upgrade kit and both times the only license i've received
back is an upgrade license file which doesn't specify any features (and i'm
not certain its supposed to). The licensing people apparently do not know
what its supposed to look like either, the last one just told me today to
open a TAC case.

Trying to get a 2003 server slapped together in the lab that will install
CRS 5 so I can test the current license files myself before calling TAC...
the only supported servers I have for CRS are in production so this may
prove interesting, hope this reg hack I have works :)


On Jan 17, 2008 1:00 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

> There is no upgrade from IPCC 4.0 to 5.0, it is a complete reinstall
> from scratch with no migration path.
>
> You need to call TAC licensing back and tell them to rehome your IPCC
> 4.X license to IPCC 5.X... I just did this for a customer and it was a
> pain in the butt, but they eventually did it.
>
> Make sure you mention that you are retiring and killing off the 4.X box.
>
>
> Jonathan
>
>
> On Jan 17, 2008 7:56 AM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> > Hi Folks,
> >
> > Has anyone here performed an "Upgrade" from IPCC Express 4.0(x) to 5.0.1?
> I
> > have an upgrade license from cisco's licensing team, when I look at it
> in
> > notepad it doesnt appear to specify actual features that we are licensed
> > for, such as enhanced agent and HA. The instructions in the installation
> > docs for 5.0 only address direct upgrades from 4.5 or using a license
> > generator to go from 3.x to 5.
> >
> > How do my existing licenses transfer over? I've had some advice from an
> SE
> > at Cisco on the upgrades and he thinks I will just add the upgrade
> license
> > and then add the 4.0 licenses. This makes sense, but he didn't seem 100%
> > sure and recommended I contact licensing again and see if they will just
> > re-key me a complete license just in case (which hasn't panned out so
> far,
> > they've just sent me a second upgrade license)
> >
> > Upgrading CCM and rebuilding IPCC this weekend so just trying to get
> this
> > last duck in a row so it all goes relatively smoothly. If I didn't just
> jinx
> > myself already.
> >
> > --
> > Ed Leatherman
> >  Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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