[cisco-voip] CCM6 MOH

[Ryan Ratliff]

Ok gather detailed IPVMSA traces from startup to when it stops playing
audio, system and application event logs, and detailed ccm traces so TAC can
pinpoint exactly when it should be invoking MOH.   


-Ryan 
-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Thursday, January 17, 2008 1:15 PM
To: Ryan Ratliff
Cc: Melvin Fong; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCM6 MOH

OK, when I am on hold, I am getting packets... they are just blank,
apparently...


Jonathan

On Jan 17, 2008 11:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Well the first part of troubleshooting one-way or no-way audio is to 
> establish if you are even receiving audio packets.  You could be 
> receiving packets and thus not have a routing issue only there is 
> nothing but silence in the audio packets you are receiving.  It's an 
> important differentiation but I'd guess either way your IPVMSA is doing
something funky.
>
>
> -Ryan
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Thursday, January 17, 2008 12:49 PM
> To: Ryan Ratliff
> Cc: Melvin Fong; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM6 MOH
>
> One way audio I would troubleshoot as a routing issue... However, MOH 
> does, in fact, work for a few seconds... and if you get put on hold in 
> that window, you hear music indefinitely.
>
> However, if you are put on hold after that 5 seconds, you hear 
> nothing.... I have even tried this with the same call... reset IPVMSA, 
> get MOH, after a minute, resume and place on hold again, and they get dead
air...
>
> This is really strange, and the IPVMSA service is still running.
>
>
>
> Jonathan
>
> On Jan 17, 2008 11:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > Troubleshoot this like any one-way audio issue.  When you hear the 
> > dead air, press the ? Button twice on the phone.  Are you receiving 
> > any
> packets?  Are
> > you losing packets or discarding packets?   If you are getting packets
> then
> > IPVMSA is probably at fault.  Get a sniffer capture at the phone + 
> > detailed IPVMSA and CCM traces from the appropriate servers and open 
> > a TAC
> SR.
> >
> > If you aren't getting packets then you need to find out why.  This 
> > may involve sniffing at the CM server to see if it is still sending
packets.
> > Look at RTMT perfmon stats to see if the MOH resource is getting 
> > released for some reason.
> >
> >
> > -Ryan
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
> > Sent: Thursday, January 17, 2008 12:35 PM
> > To: cisco-voip at puck.nether.net
> >
> > Subject: Re: [cisco-voip] CCM6 MOH
> >
> > We are having the similar issue, using 6.01a, it changes and will 
> > work one time, then when you change the MOH source it won't work on 
> > the gateway but work between extensions and vis versa.
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan 
> > Charles
> > Sent: Thursday, January 17, 2008 9:05 AM
> > To: cisco-voip at puck-nether.net
> > Subject: [cisco-voip] CCM6 MOH
> >
> > So, I just deployed a CCM 6.01a cluster and MOH does not work... 
> > well it sort of does...
> >
> > If you put people on hold, you get dead air... if you reset the IP 
> > Voice Media Streaming App, and put someone on hold within 5 seconds, 
> > they get MOH, resume the call after 5 seconds (or put someone on 
> > hold more than 5 seconds after you have reset it), and they get dead 
> > air
> again..
> >
> > Any ideas? Bug?
> >
> >
> >
> > Jonathan
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