[cisco-voip] CCM6 MOH

[Jonathan Charles]

We are 100% SCCP here, SIP is yucky...


Jonathan

On Jan 17, 2008 2:05 PM, Wes Sisk <wsisk at cisco.com> wrote:
>
>  I see several possible issues related to placing SIP endpoints on hold and
> then IPVMSAPP stopping streaming, but nothing obviously systemic.  Looks
> like IPVMSApp traces and a TAC case are next step.
>
>  /Wes
>
>
>
>  Melvin Fong wrote:
>  That is exactly what I see also....nothing
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Thursday, January 17, 2008 10:15 AM
> To: Ryan Ratliff
> Cc: Melvin Fong; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM6 MOH
>
> OK, when I am on hold, I am getting packets... they are just blank,
> apparently...
>
>
> Jonathan
>
> On Jan 17, 2008 11:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>
>  Well the first part of troubleshooting one-way or no-way audio is to
> establish if you are even receiving audio packets. You could be
>
>  receiving
>
>
>  packets and thus not have a routing issue only there is nothing but
>
>  silence
>
>
>  in the audio packets you are receiving. It's an important
>
>  differentiation
>
>
>  but I'd guess either way your IPVMSA is doing something funky.
>
>
> -Ryan
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Thursday, January 17, 2008 12:49 PM
> To: Ryan Ratliff
> Cc: Melvin Fong; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM6 MOH
>
> One way audio I would troubleshoot as a routing issue... However, MOH
>
>  does,
>
>
>  in fact, work for a few seconds... and if you get put on hold in that
> window, you hear music indefinitely.
>
> However, if you are put on hold after that 5 seconds, you hear
>
>  nothing.... I
>
>
>  have even tried this with the same call... reset IPVMSA, get MOH,
>
>  after a
>
>
>  minute, resume and place on hold again, and they get dead air...
>
> This is really strange, and the IPVMSA service is still running.
>
>
>
> Jonathan
>
> On Jan 17, 2008 11:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>
>  Troubleshoot this like any one-way audio issue. When you hear the
> dead air, press the ? Button twice on the phone. Are you receiving
>
>  any
>
>
>  packets? Are
>
>
>  you losing packets or discarding packets? If you are getting
>
>  packets
>
>
>  then
>
>
>  IPVMSA is probably at fault. Get a sniffer capture at the phone +
> detailed IPVMSA and CCM traces from the appropriate servers and open
>
>  a TAC
>
>
>  SR.
>
>
>  If you aren't getting packets then you need to find out why. This
>
>  may
>
>
>
>  involve sniffing at the CM server to see if it is still sending
>
>  packets.
>
>
>
>  Look at RTMT perfmon stats to see if the MOH resource is getting
> released for some reason.
>
>
> -Ryan
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
> Sent: Thursday, January 17, 2008 12:35 PM
> To: cisco-voip at puck.nether.net
>
> Subject: Re: [cisco-voip] CCM6 MOH
>
> We are having the similar issue, using 6.01a, it changes and will
>
>  work
>
>
>
>  one time, then when you change the MOH source it won't work on the
> gateway but work between extensions and vis versa.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Thursday, January 17, 2008 9:05 AM
> To: cisco-voip at puck-nether.net
> Subject: [cisco-voip] CCM6 MOH
>
> So, I just deployed a CCM 6.01a cluster and MOH does not work...
>
>  well
>
>
>
>  it sort of does...
>
> If you put people on hold, you get dead air... if you reset the IP
> Voice Media Streaming App, and put someone on hold within 5 seconds,
> they get MOH, resume the call after 5 seconds (or put someone on
>
>  hold
>
>
>
>  more than 5 seconds after you have reset it), and they get dead air
>
>  again..
>
>
>  Any ideas? Bug?
>
>
>
> Jonathan
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