[cisco-voip] CCM6 MOH

[Jonathan Charles]

So, the initial TAC assumption is that when I restart the Sub IPVMSA,
it fails over to the PUB MRG, and that is why it plays, then the sub
MRG comes back up and it dies again...

Quick fix, disable the IPVMSA on the SUB...



Jonathan

On Jan 17, 2008 2:12 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> We are 100% SCCP here, SIP is yucky...
>
>
> Jonathan
>
>
> On Jan 17, 2008 2:05 PM, Wes Sisk <wsisk at cisco.com> wrote:
> >
> >  I see several possible issues related to placing SIP endpoints on hold and
> > then IPVMSAPP stopping streaming, but nothing obviously systemic.  Looks
> > like IPVMSApp traces and a TAC case are next step.
> >
> >  /Wes
> >
> >
> >
> >  Melvin Fong wrote:
> >  That is exactly what I see also....nothing
> >
> > -----Original Message-----
> > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > Sent: Thursday, January 17, 2008 10:15 AM
> > To: Ryan Ratliff
> > Cc: Melvin Fong; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CCM6 MOH
> >
> > OK, when I am on hold, I am getting packets... they are just blank,
> > apparently...
> >
> >
> > Jonathan
> >
> > On Jan 17, 2008 11:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> >
> >
> >  Well the first part of troubleshooting one-way or no-way audio is to
> > establish if you are even receiving audio packets. You could be
> >
> >  receiving
> >
> >
> >  packets and thus not have a routing issue only there is nothing but
> >
> >  silence
> >
> >
> >  in the audio packets you are receiving. It's an important
> >
> >  differentiation
> >
> >
> >  but I'd guess either way your IPVMSA is doing something funky.
> >
> >
> > -Ryan
> >
> > -----Original Message-----
> > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > Sent: Thursday, January 17, 2008 12:49 PM
> > To: Ryan Ratliff
> > Cc: Melvin Fong; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CCM6 MOH
> >
> > One way audio I would troubleshoot as a routing issue... However, MOH
> >
> >  does,
> >
> >
> >  in fact, work for a few seconds... and if you get put on hold in that
> > window, you hear music indefinitely.
> >
> > However, if you are put on hold after that 5 seconds, you hear
> >
> >  nothing.... I
> >
> >
> >  have even tried this with the same call... reset IPVMSA, get MOH,
> >
> >  after a
> >
> >
> >  minute, resume and place on hold again, and they get dead air...
> >
> > This is really strange, and the IPVMSA service is still running.
> >
> >
> >
> > Jonathan
> >
> > On Jan 17, 2008 11:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> >
> >
> >  Troubleshoot this like any one-way audio issue. When you hear the
> > dead air, press the ? Button twice on the phone. Are you receiving
> >
> >  any
> >
> >
> >  packets? Are
> >
> >
> >  you losing packets or discarding packets? If you are getting
> >
> >  packets
> >
> >
> >  then
> >
> >
> >  IPVMSA is probably at fault. Get a sniffer capture at the phone +
> > detailed IPVMSA and CCM traces from the appropriate servers and open
> >
> >  a TAC
> >
> >
> >  SR.
> >
> >
> >  If you aren't getting packets then you need to find out why. This
> >
> >  may
> >
> >
> >
> >  involve sniffing at the CM server to see if it is still sending
> >
> >  packets.
> >
> >
> >
> >  Look at RTMT perfmon stats to see if the MOH resource is getting
> > released for some reason.
> >
> >
> > -Ryan
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Melvin Fong
> > Sent: Thursday, January 17, 2008 12:35 PM
> > To: cisco-voip at puck.nether.net
> >
> > Subject: Re: [cisco-voip] CCM6 MOH
> >
> > We are having the similar issue, using 6.01a, it changes and will
> >
> >  work
> >
> >
> >
> >  one time, then when you change the MOH source it won't work on the
> > gateway but work between extensions and vis versa.
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Thursday, January 17, 2008 9:05 AM
> > To: cisco-voip at puck-nether.net
> > Subject: [cisco-voip] CCM6 MOH
> >
> > So, I just deployed a CCM 6.01a cluster and MOH does not work...
> >
> >  well
> >
> >
> >
> >  it sort of does...
> >
> > If you put people on hold, you get dead air... if you reset the IP
> > Voice Media Streaming App, and put someone on hold within 5 seconds,
> > they get MOH, resume the call after 5 seconds (or put someone on
> >
> >  hold
> >
> >
> >
> >  more than 5 seconds after you have reset it), and they get dead air
> >
> >  again..
> >
> >
> >  Any ideas? Bug?
> >
> >
> >
> > Jonathan
> > _______________________________________________
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