[cisco-voip] IPCC Express Upgrade License

[Jonathan Charles]

Call back into tac, tell them you need to escalate the case that they
closed, and that you need a real license for IPCC 5 now...


Jonathan

On Jan 18, 2008 12:46 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> I got my test server running and for grins and giggles loaded up the upgrade
> license they sent me originally. It gave some oddball errors but then when I
> followed it up with the licenses from CRS4 it loaded everything correctly
> except for my warm-standby license.
>
> I'm getting a silly amount of run-around from licensing about getting this
> fixed for some reason. They told me to go to the TAC, which just flat out
> closed the SR on me this morning with no warning, referencing the previous
> SR with licensing. So now I'm back to square one after speaking with a rep
> from TAC. Fun.
>
> I actually think I had worked with Neena on an issue in the past also, the
> name sounds familiar.
>
>
>
>
> On Jan 17, 2008 1:32 PM, Jonathan Charles < jonvoip at gmail.com> wrote:
> > I had to fight a bit, but yes, they issued me a new full IPCC5
> > license... you may need to go to a licensing engineer, most of the
> > licensing people don't know anything about the products themselves...
> > (Neena Plant did but she isn't in the licensing group any more...)
> >
> >
> > J
> >
> >
> >
> >
> > On Jan 17, 2008 12:29 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> > > Did they generate an actual IPCCX 5 license file for you? I've been
> through
> > > two SR's now explaining exactly what you mentioned (that I am
> reinstalling
> > > existing server to 5.0 from scratch, old version was 4.0 etc) and
> provided
> > > the PAK from my upgrade kit and both times the only license i've
> received
> > > back is an upgrade license file which doesn't specify any features (and
> i'm
> > > not certain its supposed to). The licensing people apparently do not
> know
> > > what its supposed to look like either, the last one just told me today
> to
> > > open a TAC case.
> > >
> > > Trying to get a 2003 server slapped together in the lab that will
> install
> > > CRS 5 so I can test the current license files myself before calling
> TAC...
> > > the only supported servers I have for CRS are in production so this may
> > > prove interesting, hope this reg hack I have works :)
> > >
> > >
> > >
> > >
> > > On Jan 17, 2008 1:00 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > There is no upgrade from IPCC 4.0 to 5.0, it is a complete reinstall
> > > > from scratch with no migration path.
> > > >
> > > > You need to call TAC licensing back and tell them to rehome your IPCC
> > > > 4.X license to IPCC 5.X.. . I just did this for a customer and it was
> a
> > > > pain in the butt, but they eventually did it.
> > > >
> > > > Make sure you mention that you are retiring and killing off the 4.X
> box.
> > > >
> > > >
> > > > Jonathan
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > On Jan 17, 2008 7:56 AM, Ed Leatherman < ealeatherman at gmail.com>
> wrote:
> > > > > Hi Folks,
> > > > >
> > > > > Has anyone here performed an "Upgrade" from IPCC Express 4.0(x) to
> > > 5.0.1? I
> > > > > have an upgrade license from cisco's licensing team, when I look at
> it
> > > in
> > > > > notepad it doesnt appear to specify actual features that we are
> licensed
> > > > > for, such as enhanced agent and HA. The instructions in the
> installation
> > > > > docs for 5.0 only address direct upgrades from 4.5 or using a
> license
> > > > > generator to go from 3.x to 5.
> > > > >
> > > > > How do my existing licenses transfer over? I've had some advice from
> an
> > > SE
> > > > > at Cisco on the upgrades and he thinks I will just add the upgrade
> > > license
> > > > > and then add the 4.0 licenses. This makes sense, but he didn't seem
> 100%
> > > > > sure and recommended I contact licensing again and see if they will
> just
> > > > > re-key me a complete license just in case (which hasn't panned out
> so
> > > far,
> > > > > they've just sent me a second upgrade license)
> > > > >
> > > > > Upgrading CCM and rebuilding IPCC this weekend so just trying to get
> > > this
> > > > > last duck in a row so it all goes relatively smoothly. If I didn't
> just
> > > jinx
> > > > > myself already.
> > > > >
> > > > > --
> > > > > Ed Leatherman
> > > > >  Senior Voice Engineer
> > > > > West Virginia University
> > > > > Telecommunications and Network Operations
> > > > > _______________________________________________
> > > > > cisco-voip mailing list
> > > > > cisco-voip at puck.nether.net
> > > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > >
> > > >
> > >
> > >
> > >
> > > --
> > >
> > >
> > > Ed Leatherman
> > > Senior Voice Engineer
> > > West Virginia University
> > > Telecommunications and Network Operations
> >
>
>
>
> --
>
>
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations